As a Senior Customer Success Manager, you'll guide the end-to-end journey of clients in Australia, ensuring they achieve their goals using our platform. You'll take ownership of onboarding, adoption, training, and renewal processes, acting as a strategic partner who helps customers realize lasting value.
What You’ll Do
- Manage the complete customer lifecycle, building proactive, trust-based relationships with organizations across the region
- Work closely with support, product, and engineering teams to resolve issues efficiently and maintain service excellence
- Identify opportunities for expansion in coordination with Sales, supporting sustainable growth
- Use customer insights to influence product development and service improvements
- Monitor key success metrics and apply data to shape engagement strategies and improve outcomes
- Collaborate with Customer Support Engineers to ensure timely, coordinated responses to technical needs
What We’re Looking For
- At least 3 years in customer success, account management, or a similar role within SaaS or technology
- Proven experience supporting clients in the Australian market
- Strong technical understanding, with comfort learning platforms like OpenCTI or OpenBAS
- Skilled in CRM/CSM tools, tracking customer journeys, and interpreting success data
- Excellent written and verbal communication abilities
- Adaptable to remote, asynchronous work environments
- Fluent in English
Nice to Have
- Background in cybersecurity, particularly threat intelligence
How We Work
This is a remote-first position based in Australia, offering flexibility to align work with life. You’ll have the freedom to choose your setup and equipment. We come together twice a year for regional and global gatherings to deepen connections and strengthen collaboration across teams.
Compensation & Benefits
- Competitive salary with equity participation
- Full remote flexibility with support for your preferred work environment
Our Values
We believe in cohesion, openness, responsibility, and equity. These principles shape how we interact, make decisions, and grow together. We are committed to inclusion in every aspect of our culture and development.
Equal Opportunity
We welcome talent of every background, identity, and experience. Our team is stronger because of the diverse perspectives we bring. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. What matters is what you contribute—not who you are on paper.
