Help patients access the care they need by verifying insurance coverage and securing necessary authorizations. In this fully remote position, you’ll play a vital role in streamlining the patient onboarding process by reviewing medical documentation, confirming clinical requirements, and ensuring compliance with individual health plans.
What You’ll Do
- Review incoming patient referrals and validate required documentation from referral sources
- Contact insurance providers to obtain authorizations and clarify coverage details
- Communicate clearly with patients and healthcare providers to resolve gaps in information
- Identify recurring issues and collaborate with internal teams to improve processes
- Support field operations by delivering timely, accurate feedback that enhances care delivery
- Build strong working relationships with clinical and operational teams across the organization
- Contribute to a positive workplace culture by supporting employee engagement initiatives
What We’re Looking For
- High school diploma or equivalent
- 1–3 years of experience in healthcare, insurance, or a related field
- Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint
- Strong attention to detail and the ability to manage multiple tasks efficiently
- Excellent written and verbal communication skills
Work Environment
This is a remote role requiring a quiet, distraction-free workspace. Candidates must be based in and authorized to work within the United States. Regular collaboration with team members across departments is expected.
Benefits & Well-being
You’ll have access to comprehensive benefits including medical, dental, and vision insurance, 401(k) with company match, paid time off, and paid parental leave. Additional offerings include disability coverage, life insurance, flexible spending accounts, and programs supporting mental, physical, and financial health.
The starting pay range is $17.67 to $18.89 per hour. The company is committed to fair and equitable hiring practices and provides equal opportunities regardless of race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic.
