About the Role
This role is responsible for managing high-value customer relationships, driving product adoption, and ensuring clients achieve measurable success using the platform. The individual will act as a strategic advisor, proactively identifying opportunities to expand usage and improve outcomes.
Responsibilities
- Lead ongoing customer engagements to ensure clients meet their business objectives
- Monitor account health and act on signals indicating risk or expansion potential
- Develop success plans tailored to individual client goals and usage patterns
- Serve as a trusted advisor to customer stakeholders at multiple levels
- Coordinate with support, product, and engineering teams to resolve complex issues
- Identify and share customer feedback to influence product development
- Track and report on key performance metrics including retention and satisfaction
- Facilitate onboarding and ongoing training for new and existing users
- Drive renewal processes in collaboration with sales and finance teams
- Uncover expansion opportunities through regular business reviews
- Maintain accurate account records and success milestones in CRM systems
- Advocate for customer needs internally to improve service delivery
- Deliver executive-level updates and strategic roadmaps
- Ensure clients fully adopt platform capabilities to maximize value
- Respond to urgent customer concerns with timely and effective solutions
- Use data analytics to assess customer behavior and predict outcomes
- Collaborate with marketing on case studies and reference programs
- Support customer retention during critical lifecycle stages
- Stay current on industry trends impacting client success
- Promote best practices in subscription and revenue operations
Compensation
Competitive salary and equity package
Work Arrangement
Remote-friendly with flexibility for time zone alignment
Team
Part of a growing customer-facing team focused on retention and expansion
Why This Role Matters
Clients rely on strategic guidance to unlock the full potential of the platform. This role directly influences customer outcomes, shaping long-term relationships and driving measurable business impact through proactive support and insight.
What You’ll Bring
A results-oriented mindset, deep empathy for customer challenges, and a track record of turning feedback into action. You’re comfortable navigating ambiguity and thrive in environments where customer needs evolve rapidly.
Not available for this position
