RevenueCat is hiring a Senior Customer Success Manager. This role goes beyond typical customer support to focus on strategic growth advising. You will manage relationships to ensure successful implementation and adoption of RevenueCat, while analyzing customer data to provide actionable insights and develop educational content that helps customers grow their businesses.

What You'll Do

Manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat.
Provide customers with a flow of insights and tactics to help them grow their business.
Become an expert in app growth strategies.
Analyze customer data and provide perspective.
Propose actionable tactics to customers and develop educational collateral like live workshops and written guides.
Track and report on key success metrics to measure progress and impact.
Work with internal app growth experts and external consultants to deepen understanding of revenue growth practices.
Refine ability to spot, distill, and share actionable insights from customer meetings, RevenueCat data, and industry developments.
Work directly with the Product team to build and maintain awareness of customer needs in product development and direction.
Contribute to sold customer NPS and Net Revenue Retention through relationship-building and collaboration.
Help dozens of customers make more money.

What We're Looking For

4+ years of experience in customer success, marketing, growth, support, sales, engineering, account management, or consulting.
Experience with mobile app businesses or an extreme interest in becoming an expert in this domain.
Ability to manage and nurture customer relationships.
Experience in analyzing customer data to provide insights and measure success.
Strong communication skills, capable of liaising effectively with internal teams and different stakeholders within customer organizations.
Ability to manage multiple accounts and initiatives simultaneously, while coordinating with team members and customers across different time zones.
Deep desire to understand customer needs and an ability to turn those needs into action.
Ability to bring creative solutions to life, ensuring customer interactions are impactful and memorable.
Experience working in early stage startups and/or environments without a lot of ‘fully backed’ processes in place.
Comfort with an asynchronous environment and using tools like Google Docs, Zoom, Slack, and Linear.

Team & Environment

You will join a remote-first crew of 100+ people.

Benefits & Compensation

Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator.
10-year window to exercise vested equity options.
Fully remote and flexible work environment.
4-5 weeks of suggested time off annually for mental, physical, and emotional recharge.
$2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning.