Careers at Autodesk is looking for a Senior Customer Success Manager to serve as the single point of contact for our largest accounts in the Nordics. In this role, you will manage post-sale relationships and provide strategic advisory services to ensure customers achieve maximum return on investment from Autodesk solutions.
What You'll Do
- Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
- Establish measurable criteria for success and assist in building organizational alignment.
- Develop and maintain a strategic customer success plan for a select group of named accounts.
- Collaborate with internal subject matter experts to translate customer challenges into business solutions using Autodesk products.
- Become established as a trusted advisor and industry thought leader.
- Collaborate with consulting and support teams from proposal through delivery, managing delivery and adoption risks.
- Create and coordinate account documentation including reports, proposals, and business assessments.
- Develop and maintain close relationships with key management sponsors and decision makers.
- Drive account adoption and scale strategy with wider account team members.
What We're Looking For
- Minimum 5+ years in leading customer-facing organizations.
- Strong empathy for customers and passion for revenue and growth.
- Driven, self-motivated, and eager to learn, adapt, and perfect your work.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Deep understanding of value drivers in recurring revenue business models.
- Strong financial acumen including an analytical and process-oriented mindset.
- Enthusiastic and creative leader with the ability to inspire others.
- Excellent communication and presentation skills.
- Relevant Bachelor’s degree.
Nice to Have
- Industry experience from AECO and/or MFG.
- Background in post-sale and sales experience.
Benefits & Compensation
- Offers are based on the candidate’s experience and geographic location.
Work Mode
This role operates in a local-country work mode and is located in the Nordics.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. We take pride in cultivating a culture of belonging where everyone can thrive.
