The People Group is hiring a Senior Customer Success Manager

We are seeking a skilled Senior Customer Success Manager (Senior CSM) to cultivate and maintain relationships with our most significant mid-market clients, ensuring sustained engagement and demonstrable business impact. The Senior CSM serves as a strategic partner and champion for Foley's most prominent mid-market customer base. This position focuses on accelerating solution adoption, securing renewals, uncovering expansion potential, and delivering quantifiable outcomes aligned with customer strategic objectives. As a senior team member, this professional will also engage in strategic initiatives and cross-departmental projects aimed at enhancing customer experience and scaling Foley's success framework. Key Responsibilities - Oversee a collection of substantial mid-market accounts, establishing trusted connections with key decision-makers and stakeholders. - Accelerate implementation of Foley solutions, guaranteeing customers realize measurable return on investment and strategic outcomes. - Systematically track account vitality, recognize potential risks, and develop mitigation strategies to prevent customer attrition. - Collaborate with Sales teams to identify and execute expansion opportunities. - Engage closely with Product, Marketing, and internal departments to communicate customer insights and influence strategic roadmap priorities. - Conduct executive business reviews and develop strategic account plans for high-value clients. - Participate in specialized projects and initiatives designed to optimize processes, tools, and customer engagement. - Utilize Planhat for comprehensive account health management and success metric tracking. Who you are - Minimum 3+ years of Customer Success expertise in SaaS environments, preferably serving mid-market or enterprise segments. - Demonstrated history of driving retention, minimizing churn, and achieving net revenue retention targets. - Capacity to forge trusted, strategic relationships with senior organizational leaders. - Superior communication, presentation, and negotiation capabilities. - Experience collaborating cross-functionally with Sales, Product, and Marketing departments. - Proficiency in customer success platforms; Planhat experience considered advantageous. - DOT compliance knowledge viewed as complementary but not mandatory. Success in this role will be measured by the ability to: - Maintain and expand a portfolio of significant mid-market accounts. - Consistently meet net revenue retention, retention, and churn objectives. - Facilitate solution adoption and quantifiable business value for customers. - Contribute to Foley's Customer Success strategy evolution through innovative practices and project contributions. Location: This role is predominantly remote (US-based) and will operate during EST hours, with occasional office visits for team collaboration, training, or corporate events. This role may be remotely situated in: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin About us At Foley, we're transforming safety-critical industry approaches to hiring, compliance, and risk management. We've emerged as a contemporary SaaS platform delivering comprehensive, AI-enhanced solutions for transportation, construction, distribution, and utility sectors. As we continue expanding, we seek curious, strategic thinkers who excel in complex environments, are driven by meaningful impact, and want to join a passionate team dedicated to exceptional product development and customer support. Our fundamental values — Teammateship, Grit, and Innovation — guide our every action. Whether collaborating internally or supporting customers, we approach challenges with optimism, humor, and collective commitment to success. Compensation The compensation range for this position is $59,500 - $70,000 annually + additional variable compensation, depending on experience and qualifications. Actual compensation may vary based on skills, experience, and location. Benefits Foley offers a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program. Equal Employment Opportunity Foley.io is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at [email protected] Employment Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.