The Senior Customer Success Consultant serves as a trusted advisor and strategic partner to key customers at XTM International. Responsible for developing and maintaining strong, long-lasting relationships with a portfolio of key customers to ensure their satisfaction, retention, and revenue growth. Provides strategic guidance to ensure optimal utilization of products/services to meet customer business objectives.
What You'll Do
- Build and maintain strong, trusted relationships with key customers
- Develop a deep understanding of your customers' business needs, objectives, and challenges
- Proactively communicate with customers to assess satisfaction and address concerns
- Develop and implement strategic account plans aligned with customers’ business objectives
- Identify growth opportunities within existing accounts and propose solutions
- Work closely with customers to understand their future needs and align offerings accordingly
- Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development, to meet and exceed customer expectations
- Provide feedback to internal teams based on customer insights to continuously improve products and services
- Meet and exceed sales targets within assigned accounts
- Upsell additional products or services to existing customers
- Identify new business opportunities within existing accounts
- Negotiate and renew contracts with customers, ensuring terms are favorable for both parties
- Draft and review proposals, agreements, and other contractual documents
- Address and resolve customer issues in a timely and satisfactory manner
- Collaborate with cross-functional teams to troubleshoot and resolve customer concerns
- Continuously assess and improve customer success processes and workflows
- Stay informed about industry trends, market conditions, and competitor activities
- Use market knowledge to identify opportunities and threats for the company
- Continuously learn and build expertise across XTM group products, services and assigned customers
Team & Environment
Cross-functional collaboration with sales, marketing, and product development teams.
Benefits & Compensation
Compensation details are to be discussed during the hiring process.
Work Mode
Work mode details are to be confirmed.
Our Culture
Our culture is built on teamwork, collaboration, a passion for language technology, and a solution-oriented approach. We foster an inclusive environment where our core values guide our actions.
