tölt is hiring a Senior Customer Service Coordinator

At NTT DATA, we are looking for a Senior Customer Service Coordinator to be responsible for the end-to-end management of a large customer account, ensuring operational excellence and exceptional customer experiences. This role involves supporting the Customer Service Manager, deputising as needed, and proactively identifying improvements.

What You'll Do

• Manage the end-to-end management of a large customer account, ensuring operational excellence across all aspects of the customer journey.
• Support the Customer Service Manager, occasionally deputising for them and assisting with core HR activities like holiday, sickness records and team rotas.
• Support the effective running of the customer service function day-to-day, including order processing, managing complaints, and making appropriate decisions.
• Continuously review key accounts to ensure best practice, identify opportunities for improvement, and make recommendations to enhance processes.
• Manage the complaints procedure by actively investigating root causes, implementing corrective actions, and leading by example.
• Take ownership of the frontline service, proactively engaging with key accounts and attending customer visits or review meetings when required.

What We're Looking For

• Relevant customer facing experience – ideally within a B2B or B2C environment.
• Experience of managing a small team.
• Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders.
• A positive and can-do attitude.
• Strong organisational skills with proven ability to handle multiple tasks at any given time.
• Computer literate, especially on Microsoft packages (Excel, Word, etc).

Technical Stack

• Microsoft packages (Excel, Word, etc)

Team & Environment

Part of a dynamic customer service team, supporting and deputising for the Customer Service Manager.

Benefits & Compensation

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Work Mode

This is an onsite position based in Milton Keynes.

NTT DATA aims to build a diverse, motivated, and engaged workforce with a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.