About the Role
This role provides direct customer support through troubleshooting, equipment servicing, and on-site assistance to ensure reliable performance of systems. The specialist collaborates with internal teams to resolve issues and maintain strong client relationships.
Responsibilities
- Respond to customer inquiries regarding product functionality and performance
- Diagnose and resolve technical issues with equipment in the field
- Perform on-site installations, maintenance, and repairs
- Document service activities and outcomes in company systems
- Communicate updates to customers and internal stakeholders
- Follow safety protocols during field operations
- Collaborate with technical teams to escalate complex issues
- Maintain accurate records of customer interactions
- Ensure compliance with regulatory and quality standards
- Support training initiatives for customers on product use
- Monitor equipment performance and recommend improvements
- Coordinate with logistics for parts and tool availability
- Adhere to service level agreements and response time targets
- Provide feedback to product teams based on field observations
- Participate in on-call rotations as required
- Travel to customer sites within assigned region
- Use mobile tools for real-time service reporting
- Maintain professional conduct during customer engagements
- Track inventory of service tools and replacement parts
- Assist in audits and quality assurance reviews
Compensation
Competitive pay based on experience and location
Work Arrangement
Remote with field-based responsibilities; local to Tulsa, OK required
Team
Part of a regional customer support team focused on service delivery and client satisfaction
Why This Role Matters
- This position ensures customers receive timely, expert support, directly impacting product reliability and trust in service delivery.
- Field specialists play a key role in translating technical capabilities into real-world solutions.
What We Offer
- Comprehensive benefits package including health, dental, and retirement plans
- Paid time off and holidays
- Ongoing training and career development opportunities
- Supportive team environment with a focus on safety and inclusion
Not available for this position
