About the Role
The individual in this role will partner closely with the sales department to enhance customer experiences before and after the sale. Responsibilities include guiding prospects through onboarding, troubleshooting issues, and serving as a trusted point of contact to ensure long-term satisfaction and retention.
Responsibilities
- Act as a primary liaison between customers and internal sales teams
- Support prospective clients during the pre-sales phase with information and guidance
- Facilitate smooth onboarding processes for new customers
- Identify and resolve customer concerns quickly and efficiently
- Communicate customer feedback to relevant departments
- Maintain accurate records of customer interactions and account status
- Collaborate with sales to address objections and support deal closures
- Monitor customer health and proactively identify retention risks
- Provide clear explanations of product features and service terms
- Escalate technical or complex issues to appropriate teams
- Track and report on customer satisfaction metrics
- Assist in refining sales support workflows
- Ensure consistent messaging across customer touchpoints
- Support contract renewal efforts through engagement and follow-up
- Coordinate with cross-functional teams to meet customer commitments
- Respond to customer inquiries within defined service level agreements
- Help customers understand onboarding timelines and requirements
- Gather and share insights to improve customer experience
- Maintain up-to-date knowledge of product offerings and policies
- Contribute to training materials for customer-facing processes
Nice to Have
- Experience in a B2B technology or services environment
- Background supporting enterprise-level clients
- Knowledge of customer success platforms
- Experience with onboarding automation tools
- Familiarity with contract lifecycle management
- Exposure to sales enablement strategies
- Certifications in customer service or support disciplines
- Multilingual communication skills
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Collaborative customer-facing team focused on sales enablement and client success
What We Look For
We seek a dedicated advocate who thrives in supporting both customers and sales teams. The ideal candidate combines empathy with precision, ensuring every interaction builds trust and clarity.
Why This Role Matters
This position directly influences customer retention and sales effectiveness by bridging the gap between initial contact and long-term success, ensuring seamless transitions and sustained engagement.
Not available
