About the Role
This role is responsible for managing high-value customer accounts, ensuring satisfaction, identifying expansion opportunities, and contributing to long-term revenue growth through proactive relationship management and strategic planning.
Responsibilities
- Oversee a portfolio of key customer accounts
- Conduct regular check-ins to assess client needs and satisfaction
- Identify upsell and cross-sell opportunities
- Collaborate with internal teams to resolve client issues
- Develop account growth strategies tailored to client goals
- Deliver product training and onboarding support
- Monitor account health and usage metrics
- Prepare and present quarterly business reviews
- Negotiate contract renewals and expansions
- Act as primary point of contact for strategic clients
- Track customer feedback for product and service improvements
- Coordinate with customer success to ensure smooth onboarding
- Maintain accurate CRM records and account documentation
- Respond to client inquiries within service level agreements
- Support client adoption of new features and tools
- Drive customer retention through proactive engagement
- Escalate technical or service issues when necessary
- Stay informed about industry trends and client business objectives
- Advocate for customer needs internally
- Manage customer expectations during service changes or outages
- Ensure compliance with contractual service terms
- Facilitate customer reference opportunities
- Participate in customer advisory boards or forums
- Contribute to sales forecasting and pipeline reporting
- Support customer renewals with data-driven insights
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid remote work model
Team
Collaborative sales environment focused on client retention and growth
About the Team
This role is part of a dedicated customer account team focused on long-term client success. The team works closely with sales, support, and product departments to ensure clients achieve maximum value from their investment.
Growth Opportunities
The position offers a clear path for advancement, including leadership roles in account management and customer success strategy. Performance is measured through retention, expansion, and client satisfaction metrics.
Available for qualified candidates
