Responsibilities
- The Sr. CRM Account Executive supports the strategy and solution win for specialty solution areas such as (Customer Service Mgmt (CSM); Field Service Mgmt (FSM), and Sales + Order Mgmt (SOM).
- Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
- Full cycle prospecting and ownership to close of CRM deals
- Provide input to AE during the account planning process based on territory strategy and recommendation
- Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
- Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
- Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
- Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
- Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
- Champion diversity and belonging to contribute to an open and inclusive environment
Requirements
- Current location in NE US strongly preferred
- Demonstrated success selling software (ideally CRM related) to the Telecommunications industry
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 7+ years knowledge on return on investment of specialty solutions area (CRM) to lead solution win
- Experience as an AE or Specialist Sales Executive
- Understanding of business sales processes
- Travel required: 30-40%
Benefits
- Base pay of $137,000 - $182,050, plus equity (when applicable), variable/incentive compensation and benefits.
- Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Additional Information
- Work Personas: Flexible or Remote
- Work personas are assigned based on nature of work and work location
- ServiceNow may confirm distance between primary residence and closest office using a third-party service
- Equal Opportunity Employer: ServiceNow considers all qualified applicants without regard to protected categories
- Accommodations available for candidates who require assistance in application process
- Export Control Regulations: For positions requiring access to controlled technology, ServiceNow may need to obtain export control approval from government authorities
- Compensation is based on geographic location and subject to change based on work location
