Ambience Healthcare is hiring a Senior Communications Manager to lead our external communications strategy. You will shape our corporate narrative and thought leadership, manage press relations, and guide issues management. This role reports to the VP of Marketing and partners closely with executives across the company.
What You'll Do
- Drive Ambience’s external communications strategy, shaping narrative development, corporate positioning, and storytelling that supports commercial and product goals.
- Partner with executives to craft thought-leadership platforms, develop POVs, prepare briefings, and guide them through high-stakes communications moments.
- Own proactive and reactive media strategy, including pitch development, news judgment, press outreach, agency coordination, and designing press cycles for major launches.
- Manage issues and crisis communications, providing high-judgment counsel and clear response frameworks for negative inquiries, industry instability, and data-privacy concerns.
- Oversee messaging architecture, including corporate narratives, reactive Q&A banks, spokesperson matrices, and message grids for consistency across audiences.
- Shape executive-facing content, drafting or editing press releases, statements, op-eds, talking points, and external narratives in collaboration with internal partners.
- Develop and maintain preparedness systems, including media training, briefing materials, scenario guides, and readiness playbooks to strengthen spokesperson bench.
- Amplify earned wins across key channels in collaboration with Field, Brand/Digital, Partnerships, and Customer Marketing.
What We're Looking For
- Exceptional clarity and narrative discipline, with ability to translate complex ideas into clean, compelling external stories.
- High-judgment communicator who stays composed under pressure and thrives as a thought partner in sensitive or ambiguous situations.
- Deep understanding of media ecosystems, journalist incentives, and news value, and know how to shape stories that break through.
- Operate with rigor and discretion, handling confidential or high-stakes information with care, maturity, and impeccable accuracy.
- Autonomous operator who builds structure from ambiguity and strengthens alignment across executives and cross-functional partners.
- Fluent in healthcare or healthtech communications, with strong grasp of the context, complexity, and regulatory nuance of the space.
- Collaborative, grounded, and capable of earning trust quickly with executives, PR partners, and internal stakeholders.
Nice to Have
- Direct experience leading communications for a high-growth digital health or enterprise SaaS company.
- Established relationships with healthcare tech, business, or AI-focused media.
- Experience navigating regulatory, compliance, or clinical communications.
- Track record of securing Tier 1 coverage for product or corporate milestones.
- Experience training executives or building spokesperson programs.
Team & Environment
You will report to the VP of Marketing. You will partner with executives (CEO, President, CMO, VP Product, VP Customer Success), work closely with a PR agency and a fellow Comms Manager, and collaborate with cross-functional leaders.
Benefits & Compensation
- Salary: $165,000 - $185,000 USD per year + generous equity grants.
- Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach.
- Health, dental, and vision coverage.
- Quarterly retreats.
- Unlimited PTO.
- 401(k) plan.
Ambience Healthcare is an equal opportunity employer.
