Zendesk International Ltd (Ireland) is seeking a Senior Commercial Account Executive to drive revenue growth by acquiring new commercial customers and expanding existing accounts for our AI-powered platform. You will own the full sales lifecycle, from prospecting to closing, acting as a strategic advisor to C-suite executives.
What You'll Do
- Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
- Own the entire sales cycle, from strategic new business prospecting through sophisticated negotiation and closing.
- Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
- Act as a strategic advisor to C-Suite and VP executives, articulating the transformative value of Zendesk's AI-powered platform.
- Proactively identify and pursue opportunities to cross sell additional products and services to optimize account revenue.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Lead complex and competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
- Consistently develop a robust pipeline of qualified new business opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
- Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.
What We're Looking For
- BA/BS degree or equivalent experience required.
- At least 4 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- Demonstrable expertise in end-to-end deal management, from lead generation and qualification to technical evaluation and contracting.
- Experience selling in the UK/Irish market.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- Proven ability to engage, present to, and influence C-level (CEO, COO, CIO) and VP-level executives, translating complex product capabilities into clear business outcomes.
- Strong foundational understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles, with the confidence to discuss strategic AI roadmaps and Generative AI applications with executive stakeholders.
- Experience in managing and expanding customer relationships at various levels.
- Exceptional presentation, negotiation, and deal closing skills.
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Strong knowledge of industry trends and the ability to build relationships with key decision makers.
- Experience creating and leveraging territory and account plans.
- Familiarity with key Sales tools such as Salesforce, Clari Groove and Gong.
- Ability to travel as necessary.
Technical Stack
- Salesforce
- Clari Groove
- Gong
Work Mode
This position operates on a hybrid work model.
Zendesk is an equal opportunity employer. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
