DailyPay seeks a Senior Client Success Manager to build and nurture strategic relationships with our clients. In this role, you'll champion a client-first approach, driving product adoption, ensuring retention, and identifying growth opportunities. You'll be the advocate for your clients across internal teams, translating their needs into action.
What You'll Do
- Serve as the lead point of contact for all account management matters.
- Proactively suggest solutions and innovative ideas to meet client objectives.
- Develop trusted advisor relationships with key client stakeholders and executive sponsors.
- Lead and orchestrate customer escalations to ensure responsive, speedy resolution.
- Build effective post-launch business strategies to enable long-term client retention and growth.
- Collaborate with internal teams to advocate for client needs, drive product adoption, and deliver best-in-class support.
- Clearly communicate the progress of monthly, quarterly, and annual initiatives to all stakeholders.
What We're Looking For
- Proven work experience of 5+ years as a Client Success Manager or in a Sales role.
- Demonstrable ability to communicate, present to, and influence C-level executives.
- Solid experience with Account Management reporting systems, CRM software (e.g., Salesforce or Gainsight), Google Suite, and MS Office (particularly MS Excel).
- Understanding of sales performance metrics and KPIs.
- Experience delivering client-focused solutions tailored to specific needs.
- Availability to travel as required.
- Occasional need to work outside normal business hours to support customers.
Nice to Have
- HR or Payroll industry experience.
Technical Stack
- CRM software (e.g., Salesforce or Gainsight)
- Google Suite
- MS Office (particularly MS Excel)
Benefits & Compensation
- Exceptional health, vision, and dental care coverage.
- Opportunity for equity ownership.
- Life and AD&D insurance, short- and long-term disability.
- Employee Assistance Program.
- Employee Resource Groups.
- Fun company outings and events.
- Unlimited PTO policy.
- 401K plan with company match.
