About the Role
The role involves managing high-level client accounts, ensuring satisfaction, and fostering strong partnerships through proactive engagement and tailored solutions.
Responsibilities
- Lead ongoing relationships with major clients to ensure consistent satisfaction and retention
- Act as the primary contact for client inquiries, escalations, and strategic discussions
- Identify opportunities to expand service offerings within existing accounts
- Collaborate with internal teams to align client needs with operational execution
- Monitor client health metrics and implement actions to improve outcomes
- Prepare and deliver regular performance reviews and business updates
- Anticipate client challenges and develop preemptive resolution strategies
- Support onboarding processes for new key accounts
- Gather and relay client feedback to product and development departments
- Negotiate contract renewals and service adjustments
- Maintain detailed records of all client interactions and account developments
- Work closely with sales to ensure smooth transitions during client acquisition
- Drive adoption of new features and tools among existing clients
- Coordinate responses during critical client incidents
- Represent the client perspective in internal planning meetings
- Ensure service delivery meets agreed-upon service level agreements
- Stay informed about client industries and market trends
- Contribute to client retention strategies and success planning
- Facilitate communication between technical teams and non-technical stakeholders
- Promote a culture of client-centric decision-making across departments
Compensation
Competitive salary with performance-based components
Work Arrangement
Hybrid working model with office and remote options
Team
Part of a client-focused unit working closely with success, sales, and product teams
Why Join Us
- Opportunity to shape client strategy in a growing organization
- Supportive environment that values initiative and professional development
- Exposure to international clients and diverse business challenges
- Modern tools and infrastructure to support effective client management
- Transparent culture with regular feedback and recognition
Our Offer
- Flexible working hours and location options
- Health and wellness support programs
- Ongoing training and career advancement opportunities
- Team events and collaborative workspaces
- Pension and insurance benefits package
Available for qualified candidates requiring work authorization
