The Senior Business Travel Consultant at Perk will deliver exceptional 7-star service to business travelers by managing bookings, amendments, and cancellations using the Galileo GDS system. This is a part-time, remote position based in the UK, with required weekend and bank holiday availability and occasional travel to the Birmingham Hub.
What You'll Do
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
What We're Looking For
- Proficient in air fares and ticketing
- Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
- Great communication skills
- Fluency in English, both written and spoken is essential
- Previous experience as a Business Travel Consultant
- Well-organized, and capable of working to tight deadlines under pressure
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
- Proactive in resolving customer queries and complaints, using initiative to overcome problems
- Flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times
Technical Stack
- Galileo GDS
Team & Environment
- Part of a Customer Care team within a global organization
- Work within a global team of more than 1,800 people
- Report to the Team Leader
Benefits & Compensation
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with 25 days of annual leave plus bank holidays
- Take control of your physical health with private medical cover and voluntary dental insurance from Bupa
- Discounted gym memberships with GymFlex
- Plan for your future with our qualifying earnings company pension plan with Aviva
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
- Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks’ paid parental leave
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Stay savvy with access to a wide variety of discounts and rewards
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Work Mode
- Part-time hours available within 7am - 11pm or 8pm - 8am
- Weekend rotation required
- Bank holidays required
- Remote role based in the UK, within commuting distance to the Birmingham Hub
- Occasional travel to the Birmingham Hub for training and special events
- Up to 20 "Work from Anywhere" days per year
Perk is an equal opportunity employer, meaning you’re welcome regardless of appearance, origin, or identity. They value diversity and inclusion across 70+ nationalities.
