The Senior Business Travel Consultant will deliver 7-star service to business travelers by managing travel bookings, amendments, and cancellations using Galileo or Sabre GDS systems. This is a 2-year fixed-term, fully remote role with rotational weekend and bank holiday shifts, based in the UK with occasional travel to the Birmingham Hub. You'll be part of a global Customer Care team committed to excellence, collaboration, and innovation.
What You'll Do
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
What We're Looking For
- Proficient in air fares and ticketing
- Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously
- Great communication skills
- Fluency in English, both written and spoken, is essential
- Previous experience as a Business Travel Consultant
- Well-organized, and capable of working to tight deadlines under pressure
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
- Proactive in resolving customer queries and complaints, using initiative to overcome problems
- Flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times
Technical Stack
- Galileo GDS
- Sabre GDS
Team & Environment
- Part of the Customer Care team within a global organization
- Reports to Team Leader
Benefits & Compensation
- 2-year Fixed Term Contract
- Rotational weekend working (1 weekend in 5)
- Required to work bank holidays
- Fully remote role
- Occasional travel to the Birmingham Hub for training and special events
- Relocation assistance available on a case-by-case basis
- Equal opportunity employer
- Focus on experience and potential over academic qualifications
Work Mode
- Fully remote with rotational weekend shifts (7am - 7pm)
- Must be UK-based and within commuting distance to Birmingham Hub
- Requirement to attend in-person events in Birmingham
Perk is an equal opportunity employer, welcoming candidates regardless of appearance, origin, or identity. Official communication comes only from @perk.com or @externalperk.com emails, verified social media, or listed LinkedIn recruiters. No payment for equipment, training, or fees is required. Suspicious messages should be forwarded to [email protected].
