As a Senior Business Travel Consultant, you'll play a key role in delivering high-quality travel solutions for corporate clients. Working remotely, you'll manage end-to-end travel logistics, including flights, accommodations, and car rentals across domestic and European destinations, ensuring accuracy and timely delivery.
Key Responsibilities
- Handle bookings, changes, and cancellations using Galileo or Sabre GDS systems with precision and efficiency
- Respond to client inquiries via phone, email, and live chat, maintaining a professional and helpful tone
- Advise travelers on suitable options based on their needs, budget, and schedule
- Monitor and maintain GDS queues to meet service level agreements
- Support junior consultants through guidance, feedback, and quality reviews
- Collaborate with team leaders and peers to uphold service standards and resolve complex cases
- Take initiative in problem-solving, especially during disruptions or urgent requests
Requirements
You should have solid experience in business travel consultancy with proven expertise in airfare rules and ticketing. Fluency in English—both written and spoken—is essential, along with advanced skills in Galileo or Sabre, including autonomous ticket reissuance. You must be self-motivated, organized, and able to thrive under pressure while meeting tight deadlines.
A positive, client-focused attitude is critical. You’ll interact regularly with travelers and suppliers, so confidence on the phone and professionalism in all communications are expected. Flexibility is important—you'll work weekends on rotation (one in five), bank holidays, and occasional in-person events in Birmingham.
Work Environment
This is a fully remote role with a 2-year fixed-term contract. While most work is conducted from home, you’ll be expected to attend training sessions and team events at the Birmingham hub when required. The schedule operates between 7am and 7pm, aligning with core business hours.
The company fosters an inclusive, supportive culture that values curiosity, collaboration, and personal growth. As an equal opportunity employer, it welcomes individuals of all backgrounds and promotes a team-oriented environment where everyone contributes to shared success.
