Responsibilities
- Lead initiatives to examine and assess intricate business workflows within product, sales, and customer success functions.
- Convert unclear business objectives into well-defined requirements, user narratives, process models, and system architectures.
- Transform broad strategic ideas into executable outputs such as data flow diagrams, workflows, and visual models.
- Serve as a liaison between business units and technical teams to ensure mutual understanding and project alignment.
- Collaborate with Product, Engineering, and internal systems teams to build and refine tools that boost efficiency and usability.
- Evaluate data sets to detect patterns, operational gaps, and areas for process enhancement.
- Explore ways to apply artificial intelligence technologies like ChatGPT, Claude, or Gemini to streamline operations and improve decision-making.
- Support the development of reusable frameworks for AI-powered process refinement and performance tracking.
- Maintain accurate and up-to-date documentation in Jira for all assigned projects and tasks.
- Develop trusted relationships with stakeholders and clearly convey findings to both technical and non-technical audiences.
Responsibilities
- Lead discovery efforts to analyze complex business processes across product, sales, and customer success operations.
- Translate ambiguous business needs into clear requirements, user stories, process maps, and system designs.
- Break down high-level concepts into actionable deliverables (data maps, workflows, diagrams).
- Act as a bridge between business and technical teams, ensuring shared understanding and alignment.
- Partner with Product, Engineering, and Business Systems teams to design and enhance internal tools and platforms that improve operational efficiency and user experience.
- Analyze data to identify trends, inefficiencies, and opportunities for optimization.
- Identify opportunities to leverage AI (e.g., ChatGPT, Claude, Gemini) and automation to improve workflows, decision-making, and customer experience.
- Help establish scalable frameworks for AI-driven process improvement and quality measurement.
- Own and maintain high-quality documentation in Jira.
- Build strong stakeholder relationships and communicate insights effectively to both technical and non-technical audiences.
