VSP Vision is hiring a Senior Business Process Analyst to analyze and improve the effectiveness of our core business operations. You will develop sustainable, repeatable process enhancements to meet our growth, quality, and scalability goals, collaborating with departments across the organization.

What You'll Do

Assess current processes to identify defects, root causes, gaps, and improvement areas.
Recommend innovative changes to enhance processes and best practices for maximum efficiency and resource utilization.
Research best practices within and outside the organization to establish benchmark data supporting strategic direction.
Interpret customer needs, translate concepts into recommendations, and quantify results and trends.
Research, analyze, and report fluctuations in financial and business results to identify trends and research variances.
Make recommendations to improve company performance, KPIs, cost control, and issue resolution.
Prepare detailed and accurate written reports with actionable business insights for presentation to leadership.
Develop alternative views and future business needs to assist management in making proactive changes.
Apply advanced quantitative, qualitative, and analytical skills to understand the big picture and varied stakeholder needs.
Decipher ambiguous requests and synthesize information into recommendations for varied audiences.
Participate in technical discussions on system functionality and impacts to identify technical solutions for business objectives.
Identify training and development materials, communications of changes, and manuals.
Create implementation plans and provide post-implementation support, including problem resolution and change management.

What We're Looking For

Bachelor’s Degree in Business Administration or a related field, or equivalent experience.
6+ years of process improvement or process reengineering experience.
Six Sigma Black or Master Black Belt certification required.
Experience in data gathering, research and analytics, problem identification, and presenting solution recommendations.
Experience with financial and risk analysis, making recommendations, and preparing business cases including cost-benefit analysis.
In-depth knowledge of project planning techniques and methodologies.
Experience with business process analytics using Excel, flowcharting, activity diagrams, and workflow models.
Advanced ability to use process improvement methodologies including Six Sigma, Lean, statistics, data analysis, and change leadership methodologies.
Ability to document, propose, negotiate, and present approaches and solutions.
Strong analytical skills with a strong working knowledge of the business to translate needs into process or IT solutions.
Ability to visualize and create plans for future business outcomes and changes.
Demonstrated experience using tracking, reporting, and process mapping tools.
Strong conflict management, effective influence, change management, and coaching skills.
Proven ability to communicate effectively with technical and non-technical individuals or groups at all organizational levels.
Must be able to travel up to 10% of the time, both domestic and international.