Spring Health is seeking a Senior Business Analyst, Clinical Operations to drive operational excellence and impact at scale by supporting the strategic and operational priorities of the Clinical Operations team. This role involves owning advanced analytics, forecasting, and performance measurement to improve efficiency and quality across care delivery operations.
What You'll Do
- Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency.
- Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction.
- Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests.
- Design and maintain dashboards and reports that translate complex data into clear insights for leadership and cross-functional teams.
- Synthesize findings into concise narratives that inform decision-making and drive operational initiatives.
- Collaborate with Business Intelligence and Product teams to enhance data accessibility and reliability.
- Lead analysis of clinical operations KPIs including utilization, conversion to care, and care delivery efficiency.
- Build predictive models and scenario analyses to forecast clinical demand, staffing needs, and program capacity.
- Identify operational trends and propose actionable recommendations to improve workflow and service delivery.
- Partner with Workforce Planning, Quality, and Learning & Development to optimize staffing models and clinical frontline staff engagement.
- Support implementation of new initiatives, tooling enhancements, and process improvements through data-driven planning.
- Present recommendations and performance updates to senior leaders and stakeholders across the organization.
What We're Looking For
- Minimum of 2-4 years of experience in consulting, FP&A or strategy & operations
- Experience in modeling / forecasting
- Strong analytical skills and comfort working with large datasets
- Proficiency in Excel/Google Sheets
- Experience using SQL
- Clear communicator who can distill complex findings into actionable insights
- A track record of proactively identifying problems and using data to drive solutions
- Strong organizational skills and attention to detail
- Able to manage multiple tasks and deadlines
- Collaborative, curious, and eager to grow in a high-impact, mission-driven environment
Nice to Have
- Familiarity with BI tools like Looker or Tableau
Technical Stack
- Excel, Google Sheets
- SQL
- Looker, Tableau
Team & Environment
This role reports to the Director of Clinical Operations & Strategy.
Benefits & Compensation
- Compensation: $97,325 - $114,500 + equity in the form of stock options
- Health, Dental, Vision benefits start on your first day
- Access to One Medical accounts
- HSA and FSA plans available
- Spring contributes up to $1K for HSAs, depending on plan type
- Employer sponsored 401(k) match of up to 2%
- Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- Competitive paid time off policies including vacation, sick leave and company holidays
- Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure
- Access to Noom, a weight management program
- Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses
- Access to Wellhub for fitness, mindfulness, nutrition, and sleep
- Access to BrightHorizons for sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year
- $200 per year donation matching to support your favorite causes
Work Mode
This role is designated as global.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
