About the Role
The role involves developing and maintaining backend services responsible for real-time routing of customer interactions. You will optimize system performance, ensure scalability, and contribute to architectural decisions within an agile environment.
Responsibilities
- Design and implement scalable backend services for real-time data routing
- Collaborate with frontend and product teams to define API contracts
- Optimize system performance and ensure high availability
- Participate in code reviews and maintain code quality standards
- Troubleshoot and resolve production issues promptly
- Contribute to architectural decisions and system design
- Write automated tests to ensure reliability and regression coverage
- Maintain documentation for systems and processes
- Support deployment pipelines and CI/CD practices
- Monitor system health and respond to alerts
- Work within agile development cycles and sprint planning
- Integrate with third-party services and internal platforms
- Ensure compliance with security and data protection standards
- Refactor legacy components for improved maintainability
- Evaluate new technologies for potential adoption
- Participate in on-call rotations for critical systems
- Mentor junior engineers and support team growth
- Improve observability through logging and metrics
- Collaborate on incident post-mortems and action plans
- Ensure adherence to coding standards and best practices
- Contribute to disaster recovery planning
- Support integration testing across services
- Drive improvements in system resilience
- Work closely with DevOps for infrastructure alignment
- Promote reuse of internal libraries and tools
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid
Team
Part of the Routing Squad, focused on scalable backend systems
Why Join Us
- Opportunity to work on mission-critical systems handling large-scale traffic
- Collaborative environment with a focus on engineering excellence
- Support for professional development and conference participation
- Innovative projects with measurable business impact
- Inclusive culture that values diverse perspectives
Available for qualified candidates
