3218 CARRIER TRANSICOLD DE MEXICO SA DE CV is hiring a Senior Associate, Product & Technical Services (Field Support Specialist). In this role, you are responsible for the hands-on installation, preventative maintenance, troubleshooting, and repair of Sensitech products, delivering quality service to meet or exceed customer commitments and drive high satisfaction.
What You'll Do
- Install RF hardware and software at customer sites.
- Conduct RF site surveys as needed.
- Perform on-site and remote troubleshooting for customers.
- Replicate field issues and collaborate with cross-functional teams to communicate requirements and understand new features, issues, and enhancements.
- Conduct daily checks of RF infrastructure health.
- Provide input and feedback on customer requests and product enhancements to the Support Services Team.
- Effectively schedule calls to manage SLA requirements across assigned activities.
- Ensure regular and effective communication with customers regarding call acceptance, ETA, status, and closure.
- Accurately diagnose, repair, and maintain products and accessories to published specifications.
- Ensure proper repair and maintenance procedures are performed and documented.
- Follow prescribed administration procedures for data collection and reporting, including ERP and ticketing systems.
- Manage local part inventory and ensure accurate tracking.
- Present a positive image through professional attire, communication, and personal grooming.
- Adhere to all safety protocols while onsite.
What We're Looking For
- Bachelor's Degree in Electronic/Electrical Engineering or Software/Computer Engineering preferred.
- 2–3 years of field service or customer support experience, including TCP/IP protocols and network configurations.
- Proficient in Microsoft Windows Operating System.
- Knowledge of Local and Wide Area networking concepts, configurations, systems, and TCP/IP protocol, SMTP, POP3, firewall, and network security required.
- Excellent communication skills, written and verbal.
- Good analytical skills and attention to detail.
- Sound administrative skills.
- Excellent driving record and valid driver license.
- Ability to properly lift 50 pounds or less frequently.
- Ability to learn quickly and adapt to supporting new technology products.
- Passport and visa (mandatory).
- Driving license.
- Willingness and ability to travel up to 50% (including travel to the USA for training).
Nice to Have
- Knowledge of RF/Wi-Fi/Cellular technology is preferred.
- Other languages for Central America are a plus.
Technical Stack
- TCP/IP protocols
- Microsoft Windows Operating System
- RF/Wi-Fi/Cellular technology
- ERP and ticketing systems
Team & Environment
Collaborate with cross-functional teams and Support Services Team.
Benefits & Compensation
- Health insurance
- Professional development opportunities
Work Mode
This is an onsite position located in North and Central America (including Chile and Peru).
3218 CARRIER TRANSICOLD DE MEXICO SA DE CV is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
