This fully remote role supports payroll and people operations for Malaysia and Singapore within a globally distributed organization. You will play a central part in ensuring accurate, compliant, and timely processing of payroll and employee data, while managing key aspects of the employee lifecycle across regions.
Key Responsibilities
- Lead end-to-end payroll operations for Malaysia and Singapore, working closely with internal stakeholders and an Employer of Record (EOR) partner to ensure precision and confidentiality each cycle.
- Process monthly payroll components—including base pay, bonuses, statutory deductions, and off-cycle adjustments—while maintaining strict alignment between HR systems and payroll records.
- Administer employee benefits, including insurance, allowances, and mandatory contributions, in line with local laws and company policy.
- Manage work pass applications and renewals for Singapore, covering Employment Passes, S Passes, and Dependant Passes in coordination with authorities and internal teams.
- Ensure compliance with statutory requirements: in Malaysia, this includes EPF, SOCSO, EIS, and PCB; in Singapore, CPF, IRAS, and MOM regulations.
- Process final settlements for departing employees, including pro-rated wages, leave encashment, and tax clearance documentation.
- Respond to employee inquiries about payslips, deductions, offboarding payments, and benefits with clarity and professionalism.
- Coordinate with the EOR provider on payroll timelines, data submissions, and documentation to maintain smooth operations.
- Maintain accurate employee records, contracts, and offer letters in Workday, ensuring data integrity throughout the employment journey.
- Orchestrate onboarding and offboarding workflows, including IT setup, equipment logistics, and orientation planning, to support a seamless employee experience.
- Support employment changes such as probation reviews, transfers, and contract updates, including documentation and system updates.
- Ensure timely submission of all statutory filings and support audits or regulatory requests with complete, organized records.
- Provide operational support during performance cycles, including data consolidation and coordination with HR and management teams.
- Manage office logistics including pantry supplies, couriers, vendor relationships, and coordination with building management for facilities and security.
- Support employee engagement through internal events and regional initiatives.
- Assist with enrollment, claims, and changes related to company-sponsored benefits, including insurance and wellness programs.
- Maintain up-to-date records on benefits eligibility and usage, ensuring compliance with local regulations and internal guidelines.
- Collaborate with brokers, third-party administrators, and vendors to resolve claims and improve service delivery.
- Monitor benefit utilization, identify trends, and support periodic reviews to maintain plan effectiveness and efficiency.
- Guide employees on benefit options and assist with required documentation for claims or updates.
- Ensure Workday data accuracy by synchronizing updates with external platforms like Multiplier and minimizing manual processes through automation.
- Drive process improvements by identifying inefficiencies and supporting system enhancements across HR operations.
- Support audits and reporting by maintaining accessible, complete, and compliant documentation.
- Work with stakeholders to identify gaps in systems or workflows and contribute to continuous improvement initiatives.
- Uphold strict confidentiality and data protection standards when handling sensitive employee information.
Qualifications
- 3–5 years of experience in HR operations or payroll, preferably in a multi-country or regional context.
- In-depth understanding of payroll regulations and statutory filings in Malaysia and Singapore, including experience with EOR platforms.
- Proficient in Excel, with experience using formulas, pivot tables, and functions for reconciliation and reporting.
- Hands-on experience with HRIS systems, particularly Workday; familiarity with spreadsheet-based tools for data management.
- Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities effectively.
- Excellent communication abilities and experience collaborating across teams and time zones.
- Proactive mindset with a focus on service delivery and continuous process improvement.
Preferred Experience
- Direct experience with Multiplier or similar EOR platforms is an advantage.
Technology Used
- Workday
- Excel
- Multiplier
Benefits
- Annual leave
- Birthday leave
- Tenure-based leave
- International remote work leave
- Professional training and development
- Opportunities for career progression and internal mobility
- Insurance coverage
- Mental
