The Senior Associate, People Operations at MoneyHero Group plays a key role in supporting payroll and HR operations across Malaysia and Singapore. This fully remote position ensures accurate, compliant, and timely execution of payroll, employee lifecycle processes, and benefits administration while contributing to office operations and data integrity.
What You'll Do
- Manage end-to-end payroll processes for Malaysia and Singapore, ensuring timely and accurate execution in collaboration with Multiplier and internal stakeholders.
- Oversee monthly payroll processing, including base salary, variable components, statutory deductions, and off-cycle payments, with a strong focus on accuracy and confidentiality and update employee records in line with local requirements, ensuring alignment between HR systems and payroll data.
- Administer employee benefits such as insurance, allowances, and statutory contributions in accordance with company policy and country-specific laws.
- Manage work pass applications and renewals for Singapore, including Employment Pass (EP), S Pass, and Dependant Passes, in coordination with relevant authorities and internal teams.
- Ensure full compliance with statutory regulations, including but not limited to: Malaysia: EPF, SOCSO, EIS, and PCB; Singapore: CPF, IRAS, and MOM requirements.
- Process final payments for resigning employees, including pro-rated salary, leave encashment, and tax clearance where applicable.
- Respond to employee queries related to payslips, statutory contributions, offboarding payments, and other payroll-related matters in a timely and professional manner.
- Coordinate closely with Multiplier on payroll calendars, monthly employee data updates, and accurate documentation submission to ensure smooth payroll execution.
- Prepare and maintain accurate employee records, offers, contracts, and related documentation in Workday, ensuring data integrity and timely updates across the employee lifecycle.
- Coordinate end-to-end onboarding and offboarding processes, including IT access setup, workspace allocation, equipment distribution/return, and orientation coordination to ensure a smooth employee experience.
- Assist in the administration of probation reviews, contract amendments, internal transfers, and other employment changes, including preparation of relevant letters and system updates.
- Ensure all statutory and compliance-related filings are submitted accurately and on time, including documentation for audits or regulatory requirements.
- Provide operational support during performance review cycles, including data consolidation, system input, and coordination with managers and HRBPs for compensation planning and employee movement tracking.
- Manage day-to-day office needs: pantry, stationery, courier, and vendor coordination.
- Liaise with building management for facilities, security, and maintenance.
- Support internal events and office activities in collaboration with regional teams.
- Assist employees with enrollment, changes, and claims related to company-sponsored insurance plans, wellness programs, and other employee benefits, ensuring clear communication and timely support.
- Maintain accurate records of benefits eligibility, entitlements, and utilization in accordance with local regulations and internal policies for both Malaysia and Singapore.
- Liaise with insurance brokers, third-party administrators, and wellness vendors to resolve claims-related queries, track service issues, and enhance employee experience.
- Monitor benefit plan usage, flag anomalies, and support periodic reviews to ensure competitiveness, compliance, and operational efficiency.
- Provide guidance to employees on benefit offerings and assist with documentation required for claims or benefit updates.
- Maintain accurate and up-to-date employee data in Workday, ensuring consistency across platforms by aligning changes with external systems such as Multiplier.
- Drive improvements in data accuracy and process efficiency by reducing reliance on manual trackers and promoting automation and standardized workflows.
- Support internal and external audits, compliance checks, and HR reporting requirements by ensuring documentation and records are properly organized, complete, and accessible.
- Collaborate with relevant stakeholders to identify system gaps and support continuous process improvement initiatives across the employee lifecycle.
- Ensure confidentiality and data protection protocols are strictly followed in handling employee information.
What We're Looking For
- 3–5 years of experience in HR operations or payroll, ideally in a regional or cross-border role
- Solid knowledge of MY & SG payroll, statutory filings, and EOR platforms
- Strong proficiency in Excel, including use of formulas, pivot tables, and functions for reconciliation and reporting
- Hands-on experience with HRIS systems (Workday preferred) and spreadsheet tools
- Strong attention to detail, organization skills, and ability to multitask
- Excellent communication skills and comfort working across teams and time zones
- A proactive, service-oriented mindset with a focus on continuous improvement
Nice to Have
- Multiplier experience is a plus
Technical Stack
- Workday
- Excel
- Multiplier
Team & Environment
- Part of a People & Talent team with regional collaboration
- Team size: over 350
Benefits & Compensation
- Annual leave
- Birthday leave
- Tenure leave
- International remote work leave
- Professional trainings
- Career advancement
- Internal mobility opportunities
- Competitive benefits including insurance
- Mental wellness program
Compensation includes a competitive salary and attractive benefits.
Work Mode
This is a fully remote role based in Malaysia.
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
