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Toronto, ON, Canada Remote (Global) Full-time CAD 81,000 – 105,000 / year

MUFG Investor Services is hiring a Senior Associate, IT, Application Support Analyst - Flexcube Needed

Responsibilities

  • Play a key role as part of a global support team covering the IT Core banking applications (Flexcube, FX Market Rates, Appian workflows, SWIFT, MUFG Automated Payment System, MUFG Global Payment System)
  • Provide Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU
  • Coordinate with vendor and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes
  • Document IT user procedures in Confluence around IT Change Management & business user procedures while effectively supporting user training
  • Support Project Managers in ongoing initiatives related to the Core Banking Solutions
  • Interact with vendors of financial systems about technical issues and the coordination of enhancements
  • Participate in new platform releases, as well as testing activities to confirm system changes, upgrades, and enhancements, ensuring they meet quality standards before deployment
  • Coordinate development and enhancement of the platforms to increase automation and expand the utilization of features
  • Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution
  • Examinations and Audits - Respond to requirement from regulators and auditors to provide appropriate support for information requests

Requirements

  • Experience working with banking solutions
  • Experience supporting core banking applications such as Flexcube, SWIFT, and integrated banking products
  • Ability to provide Level 2 Incident & Problem Management support
  • Experience coordinating with vendors and internal support teams
  • Experience documenting IT user procedures in Confluence
  • Experience supporting user training and change management processes
  • Experience participating in testing and quality assurance for system changes and upgrades
  • Ability to coordinate development and platform enhancements
  • Strong coordination skills across internal IT functions and groups
  • Ability to respond to regulatory and audit requests

Work Arrangement

Remote (Worldwide)

About company
MUFG Investor Services
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution.
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Posted a month ago