Razorpay Software Private Limited is hiring a Senior Associate, Growth Operations to support the activation and ongoing engagement of SME merchants. Your primary KPI will be improving merchant conversion rate through structured follow-ups, engagement workflows, and operational coordination.
What You'll Do
- Drive operational excellence from activation and re-engagement workflows, including outreach, follow-up cadences, nudges, and basic support guidance.
- Collaborate with the Growth Marketing Manager to implement communication flows, engagement messaging, and campaign-based nudges that drive merchant transaction activity.
- Track merchant progress across onboarding stages and maintain structured reporting in internal systems and dashboards.
- Identify operational bottlenecks or recurring friction points and propose improvements to internal process documentation and merchant support flows.
- Prepare weekly growth performance updates for the Marketing Director, summarizing merchant pipeline, drop-off points, and activation progress.
What We're Looking For
- 3–4 years experience in operations, customer success, growth coordination, or merchant onboarding (or strong internship/graduate experience demonstrating capability).
- Strong communication and follow-through, with comfort in coordinating across multiple teams.
- Organized, structured working style with attention to detail in tracking and documentation.
- Familiarity with CRM or pipeline management tools is an advantage.
- Understanding of SME business behaviour in Malaysia is a plus.
Team & Environment
The role reports to the SEA Marketing Director and will work closely with Customer Support, and the Small Medium Enterprise team.
Work Mode
This is a local-country position based in Malaysia.
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc.
