As a Customer Success Manager, Channel, you will lead the development and support of relationships with NinjaOne's network of channel partners and their end customers. Your focus will be on expanding reseller-generated revenue by guiding strategic initiatives, managing contract negotiations, and identifying opportunities for upselling and cross-selling.
Key Responsibilities
- Build and sustain trusted relationships with channel partners and their clients to support long-term retention and profitability
- Drive net dollar retention by identifying expansion opportunities within existing accounts
- Coordinate account activities, track performance metrics, and resolve any conflicts that arise
- Negotiate and finalize agreements to support partner success and company goals
- Analyze market trends and customer behavior to inform sales and marketing strategies
- Collaborate with internal teams, including Channel Account Managers and sales, to execute broader team objectives
- Qualify leads by assessing budget, decision-making authority, needs, and timelines, then connect them with the appropriate sales representative
Qualifications
- 3–5 years of experience working directly with channel partners, VARs, distributors, or MSPs
- Proven ability to grow and manage a network of reseller relationships
- Strong analytical and strategic thinking with a track record of solving complex challenges
- Excellent written and verbal communication skills
- High level of customer focus, with solid business and technical understanding
- Organized, adaptable, and effective in fast-moving, team-oriented environments
Work Environment
This is a full-time hybrid role based in Austin, Texas, combining remote work with in-office collaboration. The position offers flexibility within a structured work model that supports both productivity and work-life balance.
Benefits and Culture
The company offers comprehensive medical, dental, and vision coverage, a 401(k) plan, and unlimited paid time off. The culture emphasizes collaboration, curiosity, and kindness, with a commitment to flexibility and inclusion. All applicants are considered without regard to race, religion, gender, age, disability, or any other status protected by law.
