Role Overview
As a Customer Service Returns Agent based in Manchester, you’ll play a key role in managing the vehicle return process with precision and care. You’ll interact directly with customers, ensuring their experience is efficient and respectful while upholding high standards for service and vehicle condition.
Key Responsibilities
- Collaborate with team members to coordinate timely vehicle pickups and returns
- Maintain consistent customer service quality and inspect vehicles according to established damage assessment guidelines
- Meet performance targets related to customer satisfaction and vehicle handling
- Complete all required documentation accurately and in compliance with company procedures
- Manage workshop-bound vehicles by following defined processing steps
Qualifications and Experience
- Must hold a full, valid driving licence with no major endorsements
- Minimum of four years of driving experience required
- Strong verbal communication skills and the ability to engage confidently with customers face to face
- Capable of working effectively within a team in a high-energy setting
- Willingness to work flexible shifts, including days, evenings, weekends, and holidays as scheduled
- Prior experience in car rental or vehicle sales is an advantage
What We Offer
- Competitive base salary
- Starting holiday allowance of six weeks per year, inclusive of public holidays, increasing with tenure
- Access to a workplace pension and life insurance plan
- Enhanced leave options for maternity and adoption, based on eligibility
- Discounted car rental across our global network
- 20% discount on EE mobile contracts
- Reduced rates at Accor Group hotels after one year of service
- Participation in the Cycle2Work scheme
- Free annual eye exams
- Confidential legal and wellbeing support via BUPA
- Clear pathways for career development and internal progression
Work Environment
This is an onsite position in Manchester with varied shift patterns to support operational needs. Flexibility is required, including availability during daytime, evening, and weekend hours.
Our Values
We believe in mutual respect, shared responsibility, and embracing change. Our culture is built on inclusivity, where diverse perspectives are valued and every team member is empowered to contribute. We are committed to equity, dignity, and fostering a workplace where everyone can thrive.
Equal Opportunity
We encourage applications from people of all backgrounds, identities, and abilities. Our hiring process respects diversity in race, ethnicity, gender identity, sexual orientation, age, disability, religion, and nationality. If you require adjustments during the recruitment process, we will work with you to provide appropriate support.
