Campus Ink is hiring a Senior Associate, E-commerce Operations to optimize our direct-to-consumer operations and drive efficiency. In this key role, you'll help manage the growing operations team and ensure seamless order fulfillment and product delivery.
What You'll Do
- Execute day-to-day operations for product setup, QA, and store maintenance across Shopify stores.
- Maintain strong quality control by following and improving checklists, 'definition of done,' and QA standards.
- Support Shopify product workflows including product creation, tagging, collections, variants, SKU conventions, and storefront updates.
- Handle bulk product data updates using spreadsheets/CSV workflows (Excel/Google Sheets) with a high data-integrity mindset.
- Support new store launches by helping proof builds, QA navigation/merchandising, identify issues, and coordinate fixes.
- Coordinate with Printful / 3PL partners on inventory reporting and resolving order/product issues.
- Document and maintain SOPs to improve consistency, reduce onboarding time, and make processes easier to follow.
- Liaise cross-functionally with Production and other teams to align on handoffs, timelines, and daily procedures.
- Support operations for our Amazon & eBay marketplace stores, ensuring listings and order processing stay accurate and on time.
- Proactively flag risks, inconsistencies, and edge cases—helping prevent issues before they impact customers.
What We're Looking For
- 3+ years of operations experience (e-commerce preferred).
- Bachelor’s Degree required.
- Strong Shopify experience, especially product/catalog workflows.
- Advanced comfort with spreadsheets (Excel/Google Sheets), including bulk edits and CSV management.
- Excellent written and verbal communication (especially in remote/async environments).
- High attention to detail and a consistent quality bar.
- Ability to manage deadlines, prioritize daily tasks, and stay organized in a fast-moving environment.
Nice to Have
- Strong Shopify + spreadsheet capability (catalog management + bulk updates).
- Experience working in a remote team with documentation and async updates as defaults.
- Familiarity with fulfillment-heavy environments (print/on-demand, production, 3PL workflows).
Technical Stack
- Google Workspace, Shopify, Notion, Slack
- Printful, Printavo, ShipStation, LA Sublimation, Amazon Marketplace
Team & Environment
You'll join the E-commerce Operations team and work closely with cross-functional partners.
Benefits & Compensation
- Compensation: $60,000 – $75,000
- 401(k) matching
- Unlimited PTO
- Medical, Dental, Vision and Life Insurance
- Paid holidays
- Attractive bonus plans
- Ability to directly impact the success of the company
Work Mode
This role operates on a hybrid schedule.
Campus Ink is an equal opportunity employer.
