Johannesburg, ZA / Cape Town, ZA Hybrid Full-time

Cyberlogic is hiring a Senior Associate Consultant - Client Success

About the Role

What You'll Do

Work closely with senior leadership to shape client acquisition strategies, ensuring alignment with commercial goals and market relevance. Lead discovery sessions to uncover business challenges and map them to strategic solutions, contributing to the design of tailored technology roadmaps.

Develop and present proposals, strategic narratives, and pitch materials to prospective clients, focusing on consultative engagement. Take ownership of client workshops and strategy sessions, covering areas such as digital transformation, governance, and operational improvement, under senior oversight.

Deliver key consulting outputs including gap analyses, operating models, and governance frameworks. Support the creation of roadmaps and recommendations, ensuring they are actionable and aligned with client objectives. Assist in onboarding new clients and maintain continuity across delivery teams.

Track performance metrics such as conversion rates, sales cycle duration, and opportunity growth. Contribute to internal knowledge sharing by documenting insights, case studies, and best practices. Support training initiatives and help build consulting capabilities across the team.

Requirements

  • Hold a bachelor’s degree in Business, Management, Information Systems, or a related field
  • Demonstrate experience in consultative sales, client delivery, or advisory roles
  • Apply structured research methods to analyze markets, competitors, and client needs
  • Translate complex findings into clear, strategic recommendations
  • Facilitate client discussions and workshops with confidence and clarity
  • Use cloud platforms such as M365, Teams, and CRM systems (e.g., Salesforce, HubSpot, Dynamics)
  • Link technology initiatives to business value and ROI
  • Manage timelines, deliverables, and stakeholder coordination effectively
  • Communicate professionally with executives and cross-functional teams
  • Maintain a productive, professional environment when working remotely

Preferred Background

Postgraduate qualifications such as an MBA or certifications like PMP, Prince2, or IMC are advantageous. Prior exposure to management consulting, business analysis, or technology advisory—through roles or training—is highly valued. Experience in pre-sales, strategy, or client success within tech or managed service environments strengthens candidacy. Familiarity with cross-functional collaboration across sales, delivery, and marketing functions is a strong asset.

Benefits

This role offers a hybrid work model with 60–70% remote flexibility and occasional travel. You’ll work across Johannesburg and Cape Town, with opportunities to engage clients on-site. The position supports professional growth through practice development and strategic engagement.

Through a partnership with the Bright Start Education Foundation, the organization supports underprivileged learners by providing educational guidance and holistic development opportunities, enabling long-term success.

Required Skills
M365TeamsDynamicsHubSpotSalesforceconsultative sales frameworksSPINChallengerMiller Heimanclient-facing documentationproblem solvingcritical thinkingresearch analysisdata synthesispresentation preparation M365TeamsDynamicsHubSpotSalesforceconsultative sales frameworksSPINChallengerMiller Heimanclient-facing documentationproblem solvingcritical thinkingresearch analysisdata synthesispresentation preparation
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About company
Cyberlogic
Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value. Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data. Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology. Through our non-profit, R4C (Ride for a Child), we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.
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Job Details
Department Client Success
Category other
Posted 5 months ago