Role Overview
This position is responsible for the ongoing administration, configuration, and optimization of a complex Salesforce ecosystem. The Senior Salesforce Administrator will ensure the platform operates efficiently, securely, and in alignment with evolving business needs across sales, quoting, billing, and service operations.
Key Responsibilities
- Oversee the administration of Salesforce instances, maintaining data accuracy, system stability, and access security.
- Manage user lifecycle activities, including role hierarchies, profiles, permission sets, and field-level security.
- Design and implement declarative automation using Flows, validation rules, and approval processes to improve operational efficiency.
- Configure and maintain solutions across Sales Cloud, CPQ, Billing, and related modules to support business workflows.
- Work closely with architects and developers to convert business requirements into scalable, maintainable configurations.
- Lead data management initiatives such as imports, deduplication, cleansing, and integrity monitoring.
- Support testing and deployment cycles in coordination with release and development teams.
- Develop and maintain clear documentation for system configurations, processes, and support procedures.
- Provide training and guidance to end users and promote consistent use of Salesforce best practices.
- Monitor system performance, identify issues proactively, and recommend optimizations.
- Collaborate with the Business Applications team on integrations, governance, and change control processes.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a related discipline.
- Minimum of five years of direct experience managing Salesforce platforms, with deep exposure to Sales Cloud, CPQ, or Billing.
- Strong command of declarative tools including Flows, reports, dashboards, page layouts, record types, and permission sets.
- Proven experience managing complex security models and large-volume data environments.
- Experience operating in agile or sprint-based project settings.
- Ability to diagnose issues and turn business needs into practical technical solutions.
- Clear and effective communication skills across technical and business audiences.
- Salesforce Certified Administrator and Advanced Administrator credentials are mandatory.
Preferred Qualifications
- Background supporting quote-to-cash, billing, or financial automation in Salesforce.
- Familiarity with CPQ, Billing, or Service Cloud configurations.
- Understanding of integration methods and tools such as MuleSoft, Boomi, or REST APIs.
- Knowledge of data governance, change control, and release management frameworks.
- Prior experience working with distributed or global teams across time zones.
Technical Environment
Salesforce platform administration across Sales Cloud, CPQ, Billing, and Service Cloud. Expertise in Flows, Approval Processes, Validation Rules, Reports, Dashboards, Page Layouts, Record Types, and Permission Sets. Experience with integration tools including MuleSoft, Boomi, and REST APIs is beneficial.
