SmithRx is looking for a Senior Application Analyst to serve as the primary owner and technical expert for our suite of business applications integrated with Salesforce. In this role, you will focus on the hands-on configuration of workflows and automations directly within third-party applications. You'll be responsible for the end-to-end management and optimization of these tools to ensure seamless integration with Salesforce and drive business efficiency.
What You'll Do
- Lead the administration and build of internal logic, triggers, and automated workflows within CLM, Telephony & CTI, Notification Platforms, and Survey Tools.
- Lead the technical evaluation and selection process for new software vendors, including defining requirements, conducting RFPs, performing gap analyses, and managing POC phases.
- Lead the full lifecycle of integrations between business tools and Salesforce, from initial mapping and setup to ongoing monitoring of data synchronization.
- Partner with stakeholders in Sales, RevOps, Customer Support, and other business teams to identify manual bottlenecks and implement automated solutions across the tech stack.
- Support the technical setup of the Service Cloud environment, ensuring external communication tools are perfectly synced with Salesforce objects.
- Maintain data integrity across integrated platforms and act as Tier 3 support for application-specific issues, reading and troubleshooting code/APIs to resolve failures.
What We're Looking For
- 8+ years in Business Systems, IT, or Operations.
- 5+ years specifically in application analysis, workflow automation, and systems integration.
- Expertise in managing third-party tool support directly and negotiating technical specifications with external engineers.
- Proven ability to build complex, multi-step automations natively within SaaS platforms to drive team efficiency.
- Advanced skills in mapping data schemas and managing high-integrity, real-time synchronization between systems.
- Hands-on experience using out-of-the-box integration and middleware tools to connect a diverse tech stack to a Salesforce hub.
- Proven ability to collaborate with business units to architect technical requirements from conceptual pain points.
- Excellent problem-solving skills, with a proactive and creative approach to developing innovative and effective solutions to improve system performance.
- Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
- Strong data management abilities, skilled at organizing, analyzing, and interpreting data to support decision-making.
Technical Stack
- Salesforce
- Contract Lifecycle Management (CLM) tools (e.g., Ironclad, Linksquare)
- Telephony & CTI tools (e.g., Talkdesk, Five9)
- Notification Platforms
- Survey Tools
- APIs
- Middleware tools
Benefits & Compensation
- Medical, Pharmacy, Dental, Vision, Life Insurance, and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
At SmithRx, our culture is built on Integrity, Courage, and Togetherness.
