Toronto Hybrid Employment

ContactMonkey is hiring a Senior AI Engineer

About the Role

The role involves leading the development of AI features that power personalized email insights and automated content generation. You will work closely with product and data teams to translate research into production-grade solutions.

Responsibilities

  • Design and train machine learning models for natural language understanding
  • Optimize AI systems for performance and scalability
  • Collaborate with data scientists to validate model accuracy
  • Deploy models into production environments with monitoring
  • Improve data pipelines supporting AI workflows
  • Evaluate emerging AI frameworks and tools
  • Ensure models comply with data privacy standards
  • Lead code reviews for AI-related components
  • Troubleshoot model drift and performance degradation
  • Document model architecture and training processes
  • Support integration of AI outputs into user-facing features
  • Work with engineering teams to reduce inference latency
  • Develop testing strategies for model reliability
  • Contribute to research on user behavior prediction
  • Maintain version control for models and datasets
  • Participate in technical planning for AI roadmap
  • Mentor junior engineers on best practices
  • Refactor legacy AI components for efficiency
  • Implement feedback loops for model retraining
  • Collaborate on A/B testing of AI features
  • Ensure ethical use of AI in product decisions
  • Monitor system behavior for unintended bias
  • Optimize resource usage in training workflows
  • Integrate third-party language models when appropriate
  • Support incident response for AI-related outages

Compensation

Competitive salary and equity package

Work Arrangement

Remote-friendly with flexible hours

Team

Collaborative team focused on AI-driven communication tools

About Us

We build tools that help sales and marketing teams communicate more effectively through email. Our platform integrates with CRM systems to deliver actionable insights and automate follow-ups. The team values technical excellence, user-centric design, and responsible AI.

Perks

  • Health and dental benefits
  • Unlimited vacation policy
  • Annual learning and development stipend
  • Home office setup allowance
  • Flexible work hours
  • Quarterly team retreats
  • Equity in a growing startup

Available for qualified candidates

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About company
ContactMonkey

ContactMonkey is an intelligent internal communications platform designed to reach every employee effectively. It enables organizations to create internal emails and newsletters faster, extend their reach, and prevent costly errors with AI-powered editorial assistance for every send.

The platform supports seamless Microsoft integrations, allowing users to design and send emails directly from Outlook, then share them across Teams and SharePoint. It includes features like AI Email Builder, ConfidenceCheck for pre-send review, dynamic content, audience segmentation, and multi-language support to ensure inclusive communication across global teams.

ContactMonkey also offers robust analytics and reporting, employee surveys, and bulk email capabilities to enhance engagement and measure impact at scale. It is built for modern workplaces that value clarity, recognition, and two-way feedback.

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Job Details
Department Engineering
Category other
Posted 5 hours ago