Noble Studios is hiring a Senior Account Manager (Senior Client Success Manager) to manage strategic client relationships and lead cross-functional teams. In this purpose-driven, industry-leading environment, you'll be responsible for driving performance aligned with client objectives and acting as a client advocate and thought leader.
What You'll Do
- Manage multiple clients toward annual account plans and revenue growth opportunities.
- Facilitate scopes of work for client projects and proposals aligned to client goals.
- Maintain client relationships and facilitate the delivery of information, reports, and briefings.
- Proactively identify opportunities to recommend solutions to existing clients.
- Define KPIs and objectives for client projects and services.
- Ensure clarity and alignment of the team with client goals.
- Lead quarterly business reviews (QBRs), annual planning sessions, and strategic roadmap discussions.
- Ensure accurate scoping, estimation, scheduling, and coordination for projects and service delivery.
- Communicate project expectations and milestones to team members and clients.
- Manage client engagements effectively to ensure client satisfaction and ROI.
- Provide thought leadership on services, products, and marketing best practices.
- Oversee subcontractor and vendor relationships including scope alignment and budget oversight.
- Partner with external vendors and internal teams for seamless integration of third-party services.
- Step in to support or lead production responsibilities when necessary.
- Identify process improvements and operational efficiencies.
What We're Looking For
- A four-year college degree or equivalent education and experience in a related discipline.
- 6+ years of experience in account management within the marketing/technology/web industry.
- Demonstrated success with client relationship management or customer service.
- Problem solving, critical thinking and troubleshooting skills.
- Comfort and experience with recommending solutions and making a business case for investments.
- Accurate verbal and written communication skills.
- Ability to set expectations and be clear and concise in communication.
- Demonstrated experience managing account revenue, forecasting, and contributing to growth targets.
- Solid working knowledge of current digital technologies.
- Ability to gain consensus and build enthusiasm for ideas and solutions.
- Experience presenting to and influencing senior leadership and executive stakeholders.
- Ability to navigate complex stakeholder environments and manage escalations.
- Strong project oversight capabilities including risk identification and mitigation.
- Experience working within defined delivery processes and contributing to process improvement.
- Ability to be an assertive, inspiring forward-thinking problem solver.
- Ability to elicit cooperation from a wide variety of sources.
- Demonstrated ability to work in alignment with company values and standards.
- Knowledge and experience with website design and development and performance marketing concepts.
- A Wild Bear attitude (hunger to innovate and be part of award-winning work).
- Super collaborative and humble person who thrives in a collaborative culture.
- Ability to provide one's own fully insured transportation for driving to the office, customer locations and events.
Nice to Have
- Proven success on a team implementing digital marketing solutions in an agency or as a client.
- Knowledge of selling methods that result in strong relationships and client business growth.
- Digital Marketing agency experience.
- Familiarity with Noble’s geographical markets and target verticals (travel and tourism, B2B and ecommerce).
- Demonstrated curiosity exploring and integrating artificial intelligence (AI) tools into your work.
Team & Environment
You will lead cross-functional teams of digital marketing experts within our collaborative ‘Weeeee!’ culture that believes we're better together.
Benefits & Compensation
- Exceptional benefits package.
- Workplace emphasis on ongoing learning and growth: guest speakers, workshops, roundtable discussions.
- Two companywide paid weeks off every year (one week in July and another in December).
- 10 days of personal PTO, 5 days of sick & safe time, and all paid company-observed holidays.
Work Mode
This is a hybrid position based in our offices in Reno, Nevada or Las Vegas, Nevada.
Noble Studios is an equal opportunity employer.
