Responsibilities
- Account Growth & Management: - Develop and execute growth plans for your book of business. - Lead processes to expand or modify customer usage of Docebo. - Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint. - Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
- Customer Relationship: - Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective. - Interact with senior executives in accounts to both build rapport, develop long term relationships and understand their key business and learning strategies. - Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives. - Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
- Data Management & Analysis: - Ensure all account-related data is current and accurately reflects the status of each account. - Analyze data to drive strategic conversations and objectives with clients. - Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting.
- Customer Success & Retention: - Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drives customer growth. - Achieve and exceed sales and retention targets consistently.
Requirements
- Excellent organizational skills, with the ability to keep pipelines updated and organized.
- Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
- Agile and flexible, with the ability to problem-solve and adapt quickly.
- Ability to deal with senior executives on complex business issues.
- Impeccable negotiation skills and a consultative approach to client interactions.
- Ability to analyze data and make sound, timely decisions.
