About the Role
This role is responsible for maintaining and expanding relationships with high-value clients, identifying opportunities for service adoption, and ensuring customer satisfaction through proactive communication and solution delivery.
Responsibilities
- Manage a portfolio of enterprise accounts to ensure long-term retention and growth
- Identify and pursue new revenue opportunities through strategic account planning
- Serve as the primary point of contact for key clients
- Collaborate with internal teams to deliver tailored solutions
- Negotiate and close complex sales agreements
- Maintain accurate records of client interactions and account activity
- Monitor customer usage and satisfaction metrics
- Lead regular business reviews with clients
- Stay informed about industry trends and competitive landscape
- Advocate for customer needs internally
- Drive adoption of new products and services
- Coordinate cross-functional support during onboarding and expansion
- Respond to client inquiries and resolve issues promptly
- Forecast account performance and revenue pipelines
- Ensure compliance with contractual obligations
- Support marketing initiatives targeted at existing accounts
- Maintain up-to-date knowledge of technical offerings
- Facilitate contract renewals and expansions
- Represent the organization at client events
- Provide feedback to product teams based on customer insights
Compensation
Competitive base salary plus performance-based incentives
Work Arrangement
Hybrid work model with office and remote options
Team
Part of the national sales organization focused on enterprise clients
Why Join Us
- Opportunity to work with cutting-edge network infrastructure solutions
- Collaborative culture that values innovation and accountability
Benefits
- Comprehensive health insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development support
Not available for this position
