About the Role
This position leads key client accounts and drives expansion within existing enterprise relationships, using strategic insight and deep understanding of customer needs to deliver tailored solutions and exceed sales targets.
Responsibilities
- Lead end-to-end management of strategic client accounts
- Identify expansion opportunities within existing customer portfolios
- Develop and execute account growth plans aligned with client goals
- Serve as primary liaison between client and internal teams
- Negotiate contract renewals and upsell agreements
- Collaborate with technical teams to ensure solution fit
- Present product capabilities to executive stakeholders
- Track and report on account performance metrics
- Maintain accurate CRM records for all client interactions
- Drive customer retention through proactive engagement
- Coordinate cross-functional resources for client initiatives
- Respond to client escalations with timely resolutions
- Stay informed on industry trends impacting client operations
- Advocate for customer needs internally
- Support onboarding of new account stakeholders
- Conduct regular business reviews with clients
- Forecast revenue for assigned accounts
- Ensure alignment between client objectives and service delivery
- Manage stakeholder expectations across multiple departments
- Lead renewal planning well in advance of contract end dates
- Identify risks to client satisfaction and propose mitigation
- Leverage data insights to guide strategic decisions
- Build trusted advisor relationships with key contacts
- Drive adoption of additional services within existing accounts
- Maintain compliance with contractual and regulatory requirements
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility based on role needs
Team
Part of a growing sales team focused on enterprise client acquisition
Why This Role Matters
- This position directly influences client success and long-term business growth by ensuring alignment between customer goals and delivered solutions.
- The role shapes how enterprise clients perceive ongoing value, driving both satisfaction and revenue expansion.
Growth Opportunities
- High performers may take on regional leadership responsibilities.
- Opportunities to mentor junior team members and influence sales strategy.
Available for qualified candidates requiring relocation support
