Twilio is hiring a Senior Account Executive to drive new customer acquisition and manage the full sales cycle for Global 2000 enterprise accounts in China, focusing on international businesses within the BFSI, Airlines, Retail, and Conglomerate sectors. You will be responsible for prospecting, solution selling, and collaborating with technical and business leaders to develop strategic, long-term account plans.
What You'll Do
- Be responsible for new customer acquisition, while being assigned a quota for net new bookings.
- Work with customers across assigned verticals to understand their business and technical requirements, and match them to Twilio’s Authentication & Security, Marketing & Promotions, Sales & Customer Service solutions.
- Work with teams in Finance, Legal, Deal Desk, and Operations to design mutually beneficial contracts.
- Present complex contractual, technical, and financial details to prospects to build confidence.
- Balance competing priorities and manage multiple projects and deals simultaneously.
- Drive synergy cross functionally with marketing, partners, product, and finance to develop territory strategies.
- Act as the voice of the customer to Twilio’s product and carrier relations teams.
- Establish yourself as a subject matter expert in the Customer Engagement industry.
- Generate and maintain an accurate pipeline and forecast utilizing Salesforce.
What We're Looking For
- Overall 8+ years experience with at least 5+ years in full-cycle Enterprise direct sales within the Global 2000 space.
- At least 5+ years of experience in full cycle sales directly selling technical Customer Engagement solutions.
- Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, and Retail.
- Experience executing strong quarterly planning strategy for territory penetration.
- Proven track record developing strategic relationships within the Enterprise account space.
- Proven track record building executive relationships (C-level).
- Proven track record driving innovation, growing new pipeline, and developing strategic long-term account plans.
- Technical solutions selling experience working with real customers, listening to them, and solving problems.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Ability to provide thorough weekly forecasting metrics and communicate them succinctly.
- Strong interpersonal and communication skills to make complex details sound simple.
- Ability to influence and build effective working relationships with all levels of the organization.
- Entrepreneurial mindset with appetite to define process and build programs.
Nice to Have
- Deep experience in solutioning Enterprise Contact Center use cases with business outcome.
- Experience selling to Global 2000 China-to-Global Enterprises.
- An understanding of the cloud computing/communications business model and excitement for selling to a technical audience.
- A Bachelor’s degree or equivalent experience.
Team & Environment
You will be part of the Enterprise Sales team, a strategic component of Twilio's go-to-market strategy.
Benefits & Compensation
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Volunteering and donation support
Work Mode
This is a remote position based in Singapore. Twilio is a remote-first company with a strong culture of connection and global inclusion, values diverse experiences, and embraces Twilio Magic values.
Twilio is an equal opportunity employer.
