About the Role
This role leads high-priority client accounts with a focus on strategic planning, relationship management, and cross-functional execution to achieve measurable business outcomes.
Responsibilities
- Lead and manage primary relationships with major clients
- Develop and implement strategic marketing plans aligned with client goals
- Coordinate across creative, media, and data teams to ensure integrated solutions
- Oversee campaign performance and deliver regular insights to stakeholders
- Identify growth opportunities within existing accounts
- Manage client budgets and ensure financial accountability
- Serve as the main point of contact for client communications
- Supervise account teams and delegate tasks effectively
- Maintain up-to-date knowledge of industry trends and competitive landscape
- Drive client reporting and presentation quality
- Ensure timely delivery of all account commitments
- Foster strong internal collaboration across departments
- Lead pitch teams for new business opportunities
- Negotiate contracts and scope of work agreements
- Monitor client satisfaction and proactively address concerns
- Translate client objectives into actionable plans
- Guide team members on client priorities and expectations
- Maintain documentation of account strategies and decisions
- Support onboarding of new clients and transitions
- Champion client-first thinking across the organization
- Ensure compliance with contractual and operational standards
- Manage escalations and resolve service issues promptly
- Promote innovation in client solutions and service delivery
- Contribute to long-term account planning and roadmaps
- Represent the account in executive-level discussions
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid work model with office and remote options
Team
Part of a national client services team within a global network
What We Value
- Integrity in client and team interactions
- Proactive communication and transparency
- Commitment to delivering exceptional results
- Curiosity and continuous learning
- Collaborative leadership style
About the Team
- The client services team partners with brands to create integrated marketing solutions using creativity, data, and technology.
- Team members work across time zones and markets to support global clients.
- Emphasis is placed on innovation, accountability, and long-term growth.
Not available for this position
