Responsibilities
- Acquiring and maintaining in-depth knowledge of PeopleCert’s UKVI SELT test delivery requirements and relevant regulatory guidelines.
- Ensuring a safe working environment and proactively addressing any health and safety concerns. Upholding security protocols to protect the integrity of the testing process and environment.
- Conducting candidate onboarding, which includes welcoming candidates to the Test Centre, performing required security and verification checks upon arrival, and managing the sign-in/out process for the testing room.
- Monitoring candidates via direct observation, CCTV review and by conducting regular walk-throughs during tests to continually maintain a secure testing environment
- Timely documenting of any irregularities, issues or complaints, and overseeing security by ensuring all locks and security systems are appropriately used.
- Enforcing both PeopleCert and Test Centre rules and regulations to maintain the integrity of the exam process, including ensuring candidates comply with personal belongings and prohibited items policies.
- Operating computer hardware and other equipment essential to the SELT test and Test Centre’s functions.
- Liaising with PeopleCert’s Customer Service to resolve any candidate booking issues.
- Liaising with PeopleCert’s representatives, and other relevant stakeholders to ensure compliance with global testing standards.
- Actively participate in PeopleCert’s quality assurance initiatives and audits, contributing to continuous improvement efforts and other organisational programs aimed at maintaining high standards in service delivery.
- During quiet periods, assisting and supporting PeopleCert colleagues with on-site activities to promote and improve the delivery of testing.
Requirements
- Flexibility with working hours and willingness to cover shifts as needed.
- Proficiency in English at a C2 level (C2 certification preferred, such as LanguageCert C2 LTE or C2 IESOL) or native speakers.
- Strong communication skills with the ability to build trust and uphold strict confidentiality.
- Demonstrated experience in customer service, ideally within the education sector.
- A solid understanding of the importance of maintaining corporate and ethical standards.
Nice to Have
- Advanced computer skills: ECDL Advanced certification is advantageous.
Benefits
- Comprehensive Training: PeopleCert will provide you with extensive onboarding and ongoing training to help you succeed in your role
- Advanced Technology: Work with the latest tools and technology to support your success and streamline your work
- Competitive Salary: rewarding compensation that reflects your skills and dedication
Work Arrangement
Remote (City/Region)
Additional Information
- All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
- If working on the SELT service in the UK, background checks will include: Enhanced Disclosure Barring Service (DBS) check. Right to Work in the UK check (including nationality, identity and place of residence). HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) as and when required by UKVI. Financial background check. Employment reference check.
- If personnel are required to speak to SELT candidates they must be appropriately skilled in the English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.
