What You'll Do
Manage self-pay patient accounts by maintaining detailed records of payments, rebates, and reversals. You'll set up alternative payment arrangements and monitor accounts with balances exceeding $10,000. Your work includes reviewing unbilled claims, resolving statement errors, and clearing hold bills within 30 days to keep billing cycles on track.
Process credit balances by identifying transfer opportunities, preparing refund documentation, and reallocating payments across visits or plans. You'll review budget plans, faith-based reports, and off-setting balances to ensure accurate account status. Handle incoming inquiries from patients and internal teams, explaining statement balances and available payment options.
Initiate outbound calls for accounts meeting specific thresholds, recommend collection referrals when necessary, and assist with settlement offers. Support bankruptcy case resolution, dispute reviews, and act as backup for collection agency coordination. You'll also contribute to estate claim verification and recommend financial assistance or insurance billing to resolve outstanding balances.
Requirements
- Associate's degree and at least two years of relevant experience
- Or an equivalent combination of education and professional background
Benefits
Compensation is determined by market benchmarks, education, experience, qualifications, and internal equity. This is an onsite position located at 905 Elmgrove Rd, Rochester, NY. The organization values equity, leadership, integrity, openness, respect, and accountability in its culture. It complies with all federal, state, and local laws prohibiting discrimination based on age, color, disability, ethnicity, gender identity, genetic information, marital status, military or veteran status, national origin, race, religion, sex, sexual orientation, or citizenship status.
