As an Operations & Customer Service Associate, you'll play a key role in shaping the customer experience for a growing digital art platform. You'll serve as the main point of contact for French-speaking clients and artists, guiding them through the purchasing journey and ensuring smooth post-sale coordination.
What You'll Do
- Deliver consistent, high-quality support before and after sales, fostering trust and long-term relationships
- Coordinate daily logistics with artists, vendors, and shipping partners to ensure timely order processing
- Lead real-time support via phone and chat for customers in French-speaking regions
- Assist buyers in France with inquiries, contract discussions, and personalized follow-up
- Collaborate with leadership to refine operational workflows that improve user satisfaction
- Enhance delivery and return procedures to increase reliability and customer retention
Requirements
- Fluent in both French (native level) and English, with strong written and verbal communication skills
- Highly organized with sharp attention to administrative detail
- Comfortable engaging customers over the phone and through digital channels
- Skilled in managing large datasets and navigating complex spreadsheets
- Proficient with digital tools and online systems, with a tech-savvy mindset
- Proactive problem-solver who thrives in a fast-paced, evolving environment
- Demonstrated ability to work independently while contributing to team goals
Preferred Experience
- Prior experience in customer-facing roles or client support
- Background in order fulfillment or logistics coordination
Benefits
- Work remotely with flexible scheduling tailored to global collaboration
- Join a small, driven team shaping the future of the online art market
- Take ownership of projects and help shape operational strategy
- Access to a personal budget for learning and professional growth
- Be part of an industry at the forefront of digital transformation
