Responsibilities
- Owning the Post-Sales Lifecycle: Serve as the primary relationship manager for a portfolio of key North American enterprise accounts in the utilities and construction sectors.
- Driving Value and Adoption: Ensure customers realise maximum, measurable ROI from our digital twin platform. You aren't just 'checking in' - you're ensuring our tech becomes a critical part of their daily workflow.
- Strategic Growth: Partnering closely with Sales to develop account plans that focus on retention and identifying expansion opportunities. You’ll turn successful pilots into enterprise-wide deployments.
- Mastering the QBR: Leading high-impact Quarterly Business Reviews with C-suite and VP-level stakeholders to demonstrate value, review progress, and align on future strategic objectives.
- The Voice of the US Market: Acting as a critical feedback loop between our US customers and our UK-based Product and Engineering teams to ensure our roadmap reflects North American needs.
- Working daily with the UK team: Get ready for truly global collaboration! You’ll partner with our UK team on a daily basis, but we also believe in the power of in-person connection. The UK team will frequently travel to North America to work alongside you, and you’ll enjoy regular trips across the pond to our UK office. You won't just be working with them, you’ll be a fully integrated, highly valued part of our international team!
Requirements
- 2+ years of deep experience in the utilities sector. Specifically on transmission projects.
- 3-6 years in Customer Success or Account Management, specifically managing high-value, complex enterprise relationships in the B2B SaaS or geospatial space.
- The 'Sensat' Spirit: You have the grit to operate autonomously in a new market and the hunger to significantly scale our customers.
- Team Mindset: You want to be a cornerstone of a high-growth business, working in total partnership with Sales to win the market.
Nice to Have
- Has succeeded in a startup or early-stage company where resources were limited and expectations were high.
- Strategic Fluency: You can build strong, strategic relationships with executive stakeholders (C-level and VP-level) and translate technical product capabilities into clear business value.
- Data-Driven Mindset: You use data to assess customer health, predict churn before it happens, and build bulletproof ROI cases.
Benefits
- Individual and team performance bonus up to 25% + customer referral bonus, stock options
- Comprehensive Healthcare: Premium Medical, Dental, and Vision insurance
- Retirement: 401(k) retirement plan with company matching (4%)
- Generous PTO policy plus paid Federal holidays
- New MacBook Pro and a dedicated home-office budget to build your ideal workspace
- $1000 annual Learning & Development stipend for personal growth, professional courses, or certifications
Team
Structure: agile, flat
Additional Information
- The position is remote but requires the candidate to be based in or within a short distance of the Eastern Time Zone and available to work hours that coincide with UK working hours to support effective cross-team collaboration.
- Travel to customer sites out of state once a week, on average, would not be unusual. You should ideally be situated near an airport for travel.
- This role includes an initial 4 week onboarding period at our UK headquarters (timing to be agreed). Travel and accommodation will be arranged and covered by the company.
