Responsibilities
- Deliver high-quality monitoring assistance to ensure the safety of every household.
- Answer and manage incoming emergency and non-emergency alarm calls from customers and public agencies.
- Evaluate caller circumstances by asking relevant questions to determine appropriate actions.
- Analyze situations accurately to resolve issues, share information, dispatch emergency responders, or redirect to proper contacts.
- Record detailed and accurate call logs, activities, and account details in the system database.
- Coordinate and initiate responses from public safety departments following established protocols.
- Remain current on policy updates and complete ongoing training relevant to the monitoring role.
- Obtain and maintain multiple state-issued regulatory licenses through initial and recurring training programs.
Benefits
- Hourly wage starts at $21. Includes eligibility for annual bonuses, equity, and additional compensation. Comprehensive benefits package covers medical, retirement, and lifestyle needs.
Compensation
$21/hour
Work Arrangement
On-site
Other
- Position requires full on-site presence.
- Candidates must be available for evening and weekend shifts.
- New hires must complete three weeks of daytime training.
- Applicants must pass both state and federal background checks with no criminal history since age 18.
- Background check exclusions include felonies, class 1 or class A misdemeanors, theft, sexual offenses, violence, dishonesty, or crimes against persons.
- Employer is committed to equal opportunity practices.
- Reasonable accommodations are available for qualified individuals with disabilities.
- Accommodation requests can be sent to careers@simplisafe.com.
