What You'll Do
Deliver remote second-line technical support to clients, focusing on accurate diagnosis and resolution of security-related incidents. You will analyze system behaviors to determine root causes and apply effective solutions to restore services efficiently.
Manage cases of medium complexity, maintaining clear communication throughout the resolution process. You'll follow established incident management procedures to ensure consistency and reliability in service delivery.
Take ownership of recurring or critical issues by initiating and guiding them through the problem management lifecycle. Your work will help reduce incident volume and improve system resilience over time.
Requirements
- Proficiency in French, with strong written and verbal communication skills
- Experience in technical or security support roles, particularly in incident investigation and resolution
- Ability to analyze technical data and identify root causes of system issues
- Familiarity with incident and problem management frameworks
- Skill in documenting findings and recommending process improvements
Benefits
This position offers the chance to work in a role that blends technical analysis with client support, contributing directly to service stability and performance. You will collaborate within a structured support environment that values accuracy, accountability, and continuous improvement.
