Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a Security Awareness Content Specialist (Fluent in Japanese)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in Tokyo, Japan, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/tokyo Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage. Responsibilities: - Performs review of new content each month and updates recommendation training content documentation for the NL and international clients - Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content - Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps - Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content - Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers. - Takes an active role in creating and supporting content that is diverse, equitable, and inclusive. - Contributes to continual improvement of our processes, quality, and efficiency as we grow Minimum Qualifications: - Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience - Excellent communication skills - both written and on the phone - Experience with development and updating documentation - Experience advising clients on learning plans - Experience with translations a plus - Experience with project management software - Experience with Gmail and Google Docs - Experience with MS Office (Word and Excel) - Experience with web browsers (Chrome, Internet Explorer, etc.) - Strong verbal and written communication - Fluent in Japanese - Excellent time management and organization skills