Yellowstone Local is hiring a Seasonal Customer Experience Specialist to serve as the voice of Galileo, delivering top-notch service for camper families and partners. You'll manage high volumes of inquiries and enrollments with empathy and accuracy while proactively collaborating on customer experience projects.

What You'll Do

Serve as the voice of Galileo, sharing compelling narratives about the camper experience to families and identifying opportunities for additional camp weeks and services.
Utilize Salesforce, Talkdesk, Google Suite, and other office tools to manage customer accounts and support the Galileo scholarship program.
Efficiently manage and respond to a high volume of inquiries via email and phone, upholding high standards of service, accuracy, and promptness.
Act as the primary point of contact for direct customer inquiries and partnership-based enrollments, resolving issues with empathy and building lasting relationships.
Accurately process a high volume of enrollments with meticulous attention to detail and monitor availability on partnership platforms through weekly audits.
Proactively collaborate with external partnerships (backup care, scholarships, external bookings, group reservations) to ensure exceptional service.
Take ownership of assigned Customer Service projects to drive customer experience improvements and develop expertise in various business areas.

What We're Looking For

Experience in a customer service or data entry role.
Detail-oriented with a professional, enthusiastic, warm, and empathetic presence.
Competitive, self-motivated, able to work independently and collaboratively.
Comfortable in a high-energy, fast-paced environment with excellent attention to detail and a customer-focused mindset.

Nice to Have

1-2 years of experience in a customer service or data entry role.
Bilingual in Spanish.

Technical Stack

Salesforce
Talkdesk
Google Suite
Slack
CRMs

Team & Environment

You will be part of the Customer Support team and report to the Director of Revenue.

Benefits & Compensation

Compensation: $18-$21 per hour
Paid sick leave accrued at one hour per every thirty hours worked.
Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care).
10% Friends and Family Discount for Galileo Camps.

Work Mode

This is a remote position open to candidates located in California and Washington.

Galileo Learning is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.