Intuitive is seeking a Digital Solutions Specialist to execute digital strategies that grow the adoption of our digital solutions, including Intuitive Hub, daVinci5, and MyIntuitive+, within an assigned region. You will serve as a subject matter expert and trusted advisor, responsible for customer onboarding, workflow analysis, training, and support while building strong relationships with key hospital personnel.

What You'll Do

Act as a subject matter expert and trusted advisor for Intuitive's digital solutions to customers and internal colleagues.
Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives.
Educate customers and manage onboarding for My Intuitive+.
Monitor and drive customer utilization of digital products and clinical user adoption.
Drive continuous expansion of the user base by collaborating with key hospital staff and thought leaders.
Test and troubleshoot functionality of installed systems, identifying and documenting issues for escalation.
Lead clinical teams through training sessions on system operation.
Onboard, coach, and mentor new and existing team members.
Participate in the training and launch of new products and procedures.
Contribute to departmental and cross-functional projects to develop or improve Intuitive processes and deliverables.
Build excellent relationships with internal colleagues in sales, clinical teams, digital support, marketing, and field service.
Support complex customer events involving multi-departmental collaboration and multi-faceted solutions.
Provide guidance to clinical and administrative teams on the use of the Intuitive Hub System.
Provide customer feedback to support and product development teams for process improvements.
Prospect for digital solution expansions and upgrades within the existing customer base.

What We're Looking For

A Bachelor’s degree or equivalent experience.
2+ years of experience with procedural or operating room healthcare software.
2+ years of experience with clinical project integrations.
A background in training clinical and OR staff.
Knowledge of the procedural or operating room environment.
Excellent analytical and problem-solving skills.
Expertise in delivering consulting services to customers.
Ability to deliver consistent and effective communication.
Ability to discover customer needs and inspire adoption of new solutions.
Highly organized with strong time management skills for a fast-paced environment.
Strong written and verbal communication skills in Italian and English.
Ability to travel >75% of the time.

Nice to Have

An engineering, life science, or medical background.
Prior knowledge with EMR or PACS solutions.

Team & Environment

You will work closely with internal colleagues from daVinci sales and clinical teams, digital support, marketing, and field service.

Work Mode

This is a remote position.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, prohibiting discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under applicable laws.