At Nagarro, we are looking for a Principal Engineer / Salesforce Business Consultant to serve as a strategic advisor and architect for our manufacturing clients. In this role, you will lead CRM transformation initiatives, define Salesforce-centric solutions, and guide full lifecycle implementations from discovery through go-live.
What You'll Do
- Lead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels, and key KPIs.
- Assess current CRM/legacy landscape, identify gaps, and define a Salesforce-centric target state.
- Design CRM transformation roadmaps with Salesforce as the strategic CRM platform, including phases, scope, and rollout plan.
- Redesign end-to-end business processes aligned to Salesforce best practices.
- Act as trusted advisor to senior client stakeholders on CRM strategy, governance, and operating models.
- Own end-to-end Salesforce solution architecture for manufacturing CRM engagements across Sales Cloud, Service Cloud, Experience Cloud, and other relevant clouds.
- Define data model, object relationships, security model, environment strategy, and integration patterns with ERP, MES, PLM, and other systems.
- Produce solution blueprints, high-level design, and effort estimates.
- Guide functional consultants and technical teams during delivery, reviewing user stories, configurations, and customizations.
- Contribute to internal accelerators, templates, and industry-specific assets for manufacturing CRM.
- Partner with sales and account teams to qualify opportunities and define solution and delivery approaches.
- Lead Salesforce demos tailor-made for manufacturing scenarios.
- Prepare solution slides, architecture overviews, and walkthroughs for client presentations.
- Translate RFP/RFI requirements into Salesforce-based solutions and clearly documented scope, approach, and assumptions.
- Build and articulate the business case and ROI for CRM transformation.
- Advise clients on CRM governance, operating models, and Salesforce roles.
- Support definition of role-based Salesforce usage models for sales reps, KAMs, service agents, and partner users.
- Provide input to change, communication, and training plans and help design meaningful KPIs and dashboards.
- Promote data quality and disciplined CRM usage.
- Serve as design authority for one or more projects, ensuring coherence across workstreams and vendors.
- Participate in and sometimes lead key Agile ceremonies.
- Identify risks and issues related to solution design, scope, or integration early and propose mitigation options.
- Support UAT planning, test scenario definition for end-to-end CRM flows, go-live readiness assessment, and hyper care.
What We're Looking For
- 8-12 years total experience.
- At least 5+ years focused on Salesforce CRM (Sales Cloud, Service Cloud, and/or Experience Cloud).
- 4-6 years working with manufacturing organizations or clients.
- Significant experience in an SI/consulting environment in client-facing roles.
- Proven track record of leading 2-3+ full lifecycle Salesforce implementations from discovery through go-live and adoption.
- Experience delivering Salesforce in ERP-integrated enterprise environments.
- Bachelor’s degree in business, Engineering, Information Systems, Computer Science, or related discipline.
- Strong functional expertise in Sales Cloud (accounts, contacts, opportunities, pipelines, forecasting, territory management, account hierarchies).
- Strong functional expertise in Service Cloud (cases, SLAs, entitlements, service processes, knowledge, omni-channel, service console).
- Experience with Experience Cloud for partner and customer portals.
- Solid understanding of Salesforce architecture components (data model, security, sharing, integration options, environment and deployment strategy).
- Ability to design meaningful reports and dashboards that align with manufacturing KPIs.
- Familiarity with manufacturing-specific concepts such as Make-to-Order, Make-to-Stock, Engineer-to-Order, channel sales models, dealer networks, installed base/assets, service contracts, warranties, and field service operations.
- Ability to translate business needs from sales, service, and operations into Salesforce capabilities and realistic roadmaps.
- Strong commercial acumen in the consulting context.
- Excellent communication and presentation skills, confident in workshops and executive-level meetings.
- Strong stakeholder management and facilitation skills.
- Analytical, structured, and outcome-driven, comfortable operating in ambiguous environments and creating clarity for clients and teams.
- Experience leading and mentoring junior consultants and collaborating with distributed onshore/offshore delivery teams.
Nice to Have
- MBA or other advanced business degree.
- Salesforce certifications strongly preferred such as Salesforce Certified Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Field Service, Manufacturing Cloud, CPQ Specialist, or B2B Solution Architect.
- Hands-on or design experience with Manufacturing Cloud, Field Service, CPQ / Revenue Cloud, and CRM Analytics.
Technical Stack
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Salesforce Manufacturing Cloud
- Salesforce Field Service
- Salesforce Revenue Cloud/CPQ
- Salesforce CRM Analytics
- ERP (SAP, Oracle, Dynamics, Infor)
- MES
- PLM
- Pricing engines
Team & Environment
You will collaborate with distributed onshore/offshore delivery teams within a dynamic and non-hierarchical work culture.
Work Mode
This is a remote position for candidates located on the East Coast.
Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
