Responsibilities
- Act as the primary point of contact for escalations and critical decision-making within the SDR team
- Work closely with Sales Development leaders to design and refine processes and procedures
- Facilitate regular team meetings to promote alignment and transparent communication
- Oversee a structured review process to maintain high performance and quality standards
- Conduct consistent one-on-one discussions and performance evaluations with Inbound SDRs
- Ensure team members receive proper training and skill development for current success and future advancement
- Deliver ongoing mentorship and constructive feedback focused on delivering an outstanding prospect experience
- Translate broad departmental objectives into actionable team and individual targets; track and report progress using performance metrics
- Foster a high-performance culture rooted in accountability, including coaching, recognition, and consistent performance expectations
- Support recruitment efforts by participating in interviews and providing hiring recommendations
- Perform additional operational tasks as required, promoting collaboration across departments
Benefits
- Remote-first work environment
- Flexible paid time off policy
- Paid leave for new parents
- 11 paid holidays annually
- Workplace flexibility
- Affordable medical, dental, and vision plans with full employer coverage for employee-only medical
- Employer contribution to 401(k) plan
- Company-provided life insurance, short-term disability, and long-term disability coverage
- Pet insurance benefit
Work Arrangement
Remote-first
Team
Manages the Inbound SDR team and reports to the Sales Development leadership
Other
- Remote-first work environment
- Flexible paid time off
- Paid parental leave
- 11 paid holidays per year
- Workplace flexibility
- Employer-paid 100% for employee-only medical coverage
- 401(k) employer contribution
- Company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
- Pet insurance
Not specified
