Requirements
- You have managed a scaled customer portfolio, startup program operations, developer ecosystem, PLG customer base, or technical customer segment.
- You are comfortable working with technical founders and developer-facing products.
- You understand API-first businesses and can speak credibly about usage, latency, reliability, cost, integrations, and production adoption.
- You are fluent in customer data and can use usage trends, support signals, product analytics, and revenue data to drive action.
- You operate with a builder mindset and take ownership beyond your job description.
- You do not default to manual touch points. You default to systems, repeatability, and leverage.
Nice to Have
- have experience in AI infrastructure, developer tools, API platforms, technical SaaS, or high-growth GenAI products.
- have worked with startup customers, founders, or startup programs.
- have experience with tools like HubSpot, Customer.io, Intercom, Zendesk, Linear, Retool, Zapier, Clay, Census, Hightouch, Mixpanel, Amplitude, or similar GTM / workflow / analytics platforms.
- can build your own agents, write SQL, build lightweight internal tools, create automations, or use AI-assisted workflows to move faster.
- have partnered with Sales on expansion, renewal, or Enterprise conversion motions.
- have built customer health dashboards, scaled onboarding journeys, portfolio review cadences, lifecycle programs, or product feedback loops.
- have strong instincts for which startups are likely to grow, which are likely to churn, and which need intervention.
